Category: Preparing for the Worst
Instructor(s): Jim Lake, ENP, Christy Williams, ENP, Lisa Fulton, ENP
This course is a primer in disaster planning to help 9-1-1 professionals prepare for and survive calamities that can cause disruptions to PSAP systems and failures in overall PSAP operations. The class focuses on what every employee of a 9-1-1 center can do before, during, and after catastrophic events to ensure they are able to provide continuous service.
Attendees will examine the major systems found in most PSAP, including Computer Aided Dispatch, radio, GIS and mapping, power supply, 9-1-1 telephony, and mobile data, and learn what impact the failures of such systems have on PSAP operations. Additionally, the class will address the backup procedures that PSAPs can implement and utilize in their effort to mitigate the impact of system failures. This offering employs a straightforward, non-technical approach, and provides both supervisory and non-supervisory PSAP personnel with the tools they need to help their PSAP withstand disasters.