This NENA Technical Reference NENA-04-001 defines the Public Safety Answering Point (PSAP)
equipment requirements intended for use by users, manufactures and providers of E9-1-1 Customer Premise Equipment (CPE). A
PSAP is an agency or group of agencies designated and authorized to
receive and respond to emergency calls requiring one or more public
services (Police, Fire, EMS or all three).
This Technical Reference is a guide for designers and
manufacturers of PSAP equipment. It defines conditions and identifies
engineering and technical requirements to be considered before the
purchase of such equipment. It may also be of value to purchasers,
maintainers and users of such equipment.
This document is not intended to provide complete design
specifications for PSAP equipment. It will neither ensure the quality of
the performance of the equipment nor should it serve as an exclusive