Emergency Number Professional
ENP professionals have gained recognition throughout the nation and beyond as leaders in the 9-1-1 field. 



Program Overview l Eligibility Requirements l Exam Dates l Re-certification l ENP Retired l Study Groups l Current ENPs


What is ENP Certification? 

Certification is a tool of a professional association to establish the benchmarks of performance that will signify a broad-based competence in the professional field.

By successfully completing your certification, you will:
  • Demonstrate a mastery of the comprehensive knowledge base required for emergency number program management.
  • Help to raise industry standards and increase the respect and prestige of those involved in 9-1-1.
  • Confirm your commitment to the 9-1-1 profession by showing yourself to be a leader in public safety and pledging yourself to stay aware of current issues and developments in the field.

Goals of Certification

The NENA Executive Board first formed a Certification Committee in 1992 to explore the development of a certification program for individuals involved in emergency number program management. After a thorough review of the certification process, the Executive Board approved the Committee's recommendation to go forward with the establishment of an Emergency Number Professional Certification Program.
This recommendation included several goals:
  • To establish the comprehensive body of knowledge for Emergency Number Professionals.
  • To promote a standard of competence for Emergency Number Professionals that will be recognized and accepted by the 9-1-1 profession, government agencies, the business community, and the general public.
  • To ensure an awareness of current issues and developments in the 9-1-1 profession.
  • To provide formal recognition of individuals for professional achievement.
  • To encourage professional growth and enhance the self-esteem of Emergency Number Professionals.

»  Application Procedure  l  Materials & Resources  l  ENP Certification for Affiliate Countries


Why should I become an ENP?

»  ENPs are leaders in the 9-1-1 profession.

»  ENPs receive significant discounts on National NENA conferences and events.

»  More management jobs now require you to have your ENP certification before you apply.



How can I obtain ENP Certification?

Candidates must first meet the eligibility requirements and submit an application. Once your application has been approved, the next step is to sit for and pass the ENP exam. Once a candidate has earned the ENP credential they maintain it by fulfilling re-certification points requirements every four years, or passing the exam again prior to the re-certification deadline.

The following eligibility criteria have been established by the NENA Institute Board for determining if an individual is qualified to take the Emergency Number Professional (ENP) Certification Exam.

Experience Criteria -In order to sit for the ENP Certification Exam, a candidate must meet the following experience criteria:

A. Three years experience in Emergency Communications


B. Three years experience with a commercial provider of Emergency Communications products and services

Point Accumulation - Having satisfied the three-year minimum experience criterion, each candidate must accumulate a total of 10 points as follows:

  • Experience - Each additional year of experience (full-time equivalent) in Emergency Communications will count for 2 points, with a maximum of 10 points being granted.
  • Education - College degrees will earn points as noted below:
    • Associate Degree 2 points
    • Bachelor Degree 4 points
    • Graduate Degree 6 points
  • Professional Development and Service
    • NENA in-person courses completed (Course listing) will earn 1 point each.  Completion of NENA's Center Manager Certification Program (CMCP) will earn 5 points.  A maximum of 5 points will be granted.
    • Holding an office in NENA at the Chapter or National level will earn 1 point, with a maximum of 1 point being granted.
    • Other professional certifications (e.g. CEM) will earn 1 point, with a maximum of 1 point being granted.

» Application Procedure  l  NENA Institute Board

Exam Schedule

ENP exams are scheduled four times annually for a two-week period each  - Winter, Spring, Summer, and Fall. The ENP examination will be administered on a daily basis during the two-week period, Monday through Saturday, at computer-based testing facilities throughout the US and Canada. 

Exam Period Exam Dates Application Deadline
 Summer 2017 July 15 - 29 June 16, 2017
Fall 2017  October 7 - 21 September 8, 2017
 Winter 2018 January 13 -27  December 11, 2017


Application Procedure

The application will be evaluated by the ENP Certification Board. Candidates must accumulate a minimum of 10 points to qualify to sit for the exam. A candidate whose application has been accepted may sit for the exam at any designated test location.

Please register for the exam by submitting the Eligibility Application and the Testing Center application to NENA. You may schedule your exam once you receive your official Notice of Eligibility from the Test Administrators. Please do not register for the exam until you can commit to testing during the testing period you sign up for. Transfer between testing periods is only permitted on a case-by-case basis, and must be requested before the exam period begins.

You may search for available Testing Center Locations online.  Select "Find a Testing Center", and then select  Emergency Number Professional Certification as the Client/Sponsor of the exam. You may schedule your exam once you receive your official NENA Exam Eligibility Notice from the test administrators (PTC).

Fee Summary

The Examination cost includes a non-refundable $150 processing fee.

  • NENA Members $420 (US Dollars)
  • Non-members $500 (US Dollars)
  • Re-examination $150 (US Dollars)

»  Application Handbook 

 ENP Exam Materials & Resources

Questions or More Information?

If you have any questions or need further information about the ENP Program, you may contact Bri Robinson at NENA HQ or a member of the NENA Institute Board.

» Current List of ENPs  l  ENP Code of Ethics 

ENP - General Information

Item Name Posted By Date Posted
ENP Application Handbook PDF (1.54 MB) Administration 12/15/2016
ENP Eligibility & Testing Center Applications PDF (358.48 KB) Administration 12/15/2016
ENP Exam - Body of Knowledge PDF (208.31 KB) Administration 12/15/2016
ENP Reference Manual (v5.0 10/26/16) - Order Form PDF (105.01 KB) Administration 1/9/2017
New 2017 ENPs PDF (60.71 KB) Administration 6/13/2017
ENPs by Alphabetical Order PDF (105.48 KB) Administration 6/13/2017
ENPs by State/Province PDF (97.74 KB) Administration 6/13/2017
ENP Code of Ethics PDF (102.44 KB) Administration 1/10/2015
ENP Certification Policy for Affiliate Countries PDF (177.42 KB) Administration 1/10/2015