Hearing Standards for Public Safety Telecommunicators
|Number:||NENA-STA-007.2-2014 (originally 54-002)|
This Hearing Standards for Public Safety Telecommunicators standards document is a tool for PSAP managers to use in the development of minimum hearing standards for public safety telecommunicators. It defines standard hearing requirements and audiology necessary to perform the basic functions of the telecommunicator position.
This document is provided to assist public safety answering points (PSAPs) in establishing Americans with Disabilities Act (ADA)-compliant hearing standards for public safety telecommunicators. It is a function of the public safety telecommunicator to receive and process audible information from various telecommunications devices.
Therefore, the following standard has been created to assist managers in developing minimum hearing standards required to perform this basic and essential function of the public safety telecommunicator position. This standard includes information including:
- Telecommunicator position requirements
- Audiometric testing of candidates and employees
- Americans with Disabilities Act as it relates to employment