Ostrich to Eagle: Improving the PSAP Work Culture
Category:Expanding Your Horizons
Instructor(s):Nancy Banks, ENP

Do you find yourself spending more time dealing with coworker interpersonal issues than doing your actual job? We all know that the PSAP is a stressful environment. Long shifts, work overload, crisis calls, and thankless members of the public can test even the most patient worker’s mettle. While we can’t change any of that, there are ways to reduce the headaches brought on by uncivil, difficult, or bullying peer-to-peer interactions.

News stories about harassment and bullying have become commonplace. But behaviors that cause hurt and humiliation to others don’t develop overnight, instead they gradually take root and breed a toxic environment over time. This course examines the wide-range of interpersonal issues that create an unhealthy workplace culture, provides strategies for dealing with difficult coworkers, bullies, and other problem employees, and assists in the development of policies to ensure that your agency is a safe and respectful workplace.

NENA Courses - Expanding Your Horizons

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The Expanding Your Horizons course suite focuses on a number of the major PSAP-centric issues impacting public safety professionals nationwide – be they the telecommunicators on the floor, the communications center directors, or anyone in between. If you are looking to hone your skills, increase your awareness, or take your talents to the next level, these are the classes for you.
Item Name Posted By Date Posted
Overcoming Negativity in the Comm Center Link  more ] Administration 12/3/2011
Supervisory Development Link  more ] Administration 2/6/2014
Customer Service for 9-1-1 Professionals Link  more ] Administration 12/3/2011
Ostrich to Eagle: Improving the PSAP Work Culture Link  more ] Administration 12/3/2011
Change Management in 9-1-1 Link  more ] Administration 12/3/2011