Category: Learning the Ropes
Instructor(s): Keith Lee, ENP, Christy Williams, ENP, Eric Parry, ENP
It started with simply dialing "9-1-1” from a landline phone. Then, in the blink of an eye, it evolved into Enhanced 9-1-1, Wireless E9-1-1, VoIP, MLTS, Skype, NG9-1-1, and countless other public safety and telecommunications services, devices, and systems – each with their own unique benefits and challenges that affect PSAP operations. This course is designed to prepare new emergency communications professionals for the increasingly diverse and interconnected public safety landscape taking shape in front of us.
As the boundaries of what the 9-1-1 system is capable of expand outward, it is important that public safety professionals understand how this impacts the communications center. Attendees will learn about the new and emerging consumer, telecommunications industry, and public safety technologies that converge under the PSAP roof and will explore what they are, how they work, and the effect they have (or will have) on communications center operations now and in the future.