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12/5/2016 » 12/9/2016
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NDC Pre-Conference Activities
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Pre-Conference Courses
Sunday, October 5 | 8:30AM – 4:30PM

Interpersonal Skills
One of the most consistent issues experienced in 9-1-1 centers is our ability, or lack thereof, to communicate among ourselves. Join us as we explore key elements for enhancing your communication skills, both personally and professionally. This course provides you with tools for identifying how both verbal and nonverbal communication impact the overall wellbeing of your 9-1-1 center. Each participant will leave class with a strategic plan for improved communication that will ultimately increase the potential for a harmonious work environment.

Understanding Databases in NG9-1-1
NG9-1-1 software and databases are controlled in fundamentally new ways from E9-1-1 and present exciting new opportunities and challenges. This course is geared toward the operational perspective and is designed for managers, supervisors, and administrators. It introduces attendees to the world of NG9-1-1 systems, software, databases, and the data contained therein. Starting with the basics, participants will gain a foundational understanding of the roles each of the many databases play, how they work together, and their basic data requirements. Understanding the roles and capabilities of these different databases in NG9-1-1 will allow agencies to make informed decisions and develop the necessary policies and requirements as they move toward NG9-1-1.



NENA Committee Open House & First Timer Orientation
Sunday, October 5 | 4:30PM – 5:30PM

NDC newcomers and vets alike should plan to attend this informal yet informative session featuring need-to-know 9-1-1 basics, a tutorial on NENA committees and the development process, and an overview of the NDC program and session output goals.


Welcome Reception
Sunday, October 5 | 6:00PM - 7:00PM

Join your colleagues for drinks and light appetizers before the NDC kicks into high gear on Monday morning! This low-key affair is a great opportunity to meet up with old friends and make a few new ones.

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