NENA Development Conference Working Sessions - **Updated 10.01.14**
Monday, October 6 – Wednesday,
Development Conference is your opportunity to make your voice heard. Don’t miss
the opportunity to contribute ideas on how challenges should be addressed or
solutions implemented. Taking part in the process and lending your first-hand
knowledge of today’s PSAPs, communications networks, and 9-1-1 technologies
ensures that the needs of public safety are met today, tomorrow, and for years
Download a PDF file of session detailed information including Session Descriptions, Deliverables and Who Should Attend. **Updated 10.01.14**
Download a PDF file for the tentative schedule for NDC 2014. **Updated 09.24.14**
Read on for a brief description of each session..
NG9-1-1 PSAP Requirements and Standards
Participants will review the draft NG9-1-1 PSAP Requirements document and the standards that will be generated from it. Further discussion will focus on the PSAP operational requirements of an NG9-1-1 system, as well as standards needed before the deployment of products designed to meet NG9-1-1 operational needs.
Emergency Notification for People with Disabilities
Options for sending out emergency alerts and information are expanding. However, are they accessible for people with disabilities, especially those with hearing loss and low vision or blindness? Attendees will examine the options and protocols for disseminating emergency alerts and information to this population and review the in-progress draft information document to ensure that emergency entities send out notices appropriately. Federal laws and rulings will be included.
Implementation of NG9-1-1 Civic Location Data Standard
Attendees will be provided with examples of how the NENA Civic Location Data Exchange Format Standard can and should be applied to existing or new GIS addressing databases. Cross comparison with the Federal Geographic Data Committee (FGDC) will be demonstrated, and facilitators will provide an update on potential impacts based on ongoing FGDC work.
Legacy Selective Router Gateway
Participants will discuss what NENA's expectations are for the design of the Legacy Selective Router Gateway (LSRG), as well as its role in the transition to NG9-1-1. Attendees are encouraged to ask questions and provide feedback on the development of the new Legacy Selective Router Gateway standard.
Texting to 9-1-1 Education
When and how do you announce text-to-9-1-1 service in your area? This session outlines how different communities are educating the public about interim SMS text-to-9-1-1 service. Participants will discuss and review these early adopter case studies to begin the development of recommended messaging for use by 9-1-1 authorities as they develop text-to-9-1-1 deployment plans and introduce the service. Please review NENA’s Text-to-9-1-1 Resources page in advance of this session.
NG9-1-1 Additional Data Associated with a Call, Location or Caller
As NG9-1-1 components are deployed, PSAPs will have the ability to receive additional data from callers. What is needed to assist PSAP managers in deciding what data to receive and what options they have with additional data? This session provides an update on the activities of the NG9-1-1 Additional Data Work Group. Discussion will highlight changes in the draft Additional Call Data standard under consideration in the IETF, progress against the Additional Caller Data standard, and our latest research on candidate data-formats that could be used to carry Additional Location Data.
Emergency Incident Data Document (EIDD) Transfer Protocols
Now that the EIDD is well on its way to becoming an American National Standard, session participants will review and discuss the current status of the Emergency Incident Data Document, discuss whether Queries for specific EIDDs should be supported, and review and discuss available alternatives for transporting EIDDs from one FE to another.
NG9-1-1 GIS Data Requirements
Attendees will be provided information regarding the NG9-1-1 GIS data requirements, including how the data requirements may be utilized today in E9-1-1, as well as their use in a NG9-1-1 setting. Participants will then discuss how to use the GIS Data Model for NG9-1-1 as a springboard for updating the NENA 02-014 GIS Data Collection and Maintenance Standard.
Emergency Services IP Network Design for NG9-1-1
This session covers the Emergency Services IP Network Design (ESIND 08-506 INF) document modifications that are currently under way. 08-506 was originally written as an informational document that offered suggestions and comments regarding the configuration of ESInets. It has become apparent that there are many components relating to ESInets included in this INF document that are not discussed or designated as requirements. The work group is charged with re-writing the document as a requirements document and is working on specific areas to provide better metrics and better boundaries around the implementation of ESInets. Ultimately, the resulting 08-506 requirements document will be linked with the NG9-1-1 documents and specifically the i3 document to ensure that gaps do not exist from building an ESInet to implementing NG9-1-1.
National Telecommunicator Training Requirements
This session provides an update on the work being done to develop national training guidelines for Telecommunicators. Participants will review and comment on the list of minimum training topics and subtopics agreed on in principle by NENA, APCO, IAED, NFPA, the Denise Amber Lee Foundation, and PowerPhone. The session will also address additional work and suggestions for the resources that will accompany model legislation designed as guidance to states wanting to adopt the minimum training guidelines.
Request For Proposal (RFP) Working Group
NENA’s RFP Working Group is tasked with developing RFP considerations and outline templates for potential use in the PSAP procurement process of NG9-1-1 PSAP equipment solutions. Participants will review the charter and the progress of the group; topic headings currently under development as related to PSAPs are: Network, CPE, MIS, and GIS. Working group members will present first draft outlines of the potential content and session discussion will focus on identifying necessary modifications to the macro topics planned for the INF document. Attention will be focused on further INF content to ensure that proposed timelines to prepare the INF for committee review can be met.
Security Certificates between i3 FE’s and ESInets
This session outlines the requirement for the secure and trusted exchange of information between i3 functional entities, both within and external to the ESInet. High-level examples of a typical secure information exchange transaction will be provided, with additional discussion focusing on the pros and cons of running an NG9-1-1 credentialing authority.
The new draft Standard for the Establishment of a Quality Assurance and Quality Improvement Program for Public Safety Answering Points is the latest recommended QA Standard for PSAPs. Participants will discuss developing methods for distributing and promoting this model, with an emphasis on: understanding QA, how to implement, call evaluation templates, the philosophical intent of quality assurance and quality improvement processes, and QA-centric sources of information.
GIS Site Structure / Address Points
This session provides an overview of the ongoing work on the draft NENA Information Document for Development of Site/Structure Address Point GIS Data for 9-1-1. Attendees will be asked for feedback, as input from the session will directly assist the workgroup effort in completing the document.
Local PSAP IP Network Infrastructure and NG9-1-1
During this session, discussion will focus on the characteristics of the IP network necessary to support the unique requirements of a PSAP interfacing with a central NG9-1-1 system. What do PSAP and system managers need to better understand designing, deploying, and maintaining ESInet and network equipment in an NG9-1-1 environment? PSAP mangers are needed in this session to provide questions, voice concerns, and identify gaps in understanding so we can better communicate the factors needed to be considered as we build out private IP-networks.
Communication Modalities in NG9-1-1 Environment
Communication in the NG9-1-1 environment enables the opportunity to use several modes via different network systems at the same time. What are the possibilities? Not only will people with disabilities have the opportunity to communicate directly with Telecommunicators via different media, but so too will the general population. The Accessibility Committee has developed a chart that outlines what may occur during the 9-1-1 call in an NG9-1-1 environment. The chart is near completion, and attendee input is needed to finish the project that will assist PSAPs in becoming better equipped to handle all types of calls effectively.
The PSAP Operations Committee is seeking to update the existing Human Trafficking Information Document. Human Trafficking is becoming an increasing concern in the United States, particularly in large metropolitan areas. These types of incidents can pose unique operational issues for 9-1-1 centers. This document seeks to give agencies a model SOP for handling Human Trafficking incidents.
Policy Routing Rules Update
The Policy Routing Rules WG developed Version 1 of the routing rules standard in 2013 and they have just completed an Operations Guide for use by 9-1-1 Governing Authorities. This session provides an overview of these two documents. In so doing, other WG chairs will be briefed on additional work the PRR WG has recommended. Because a fully functional NG9-1-1 system will allow greater flexibility and dynamic routing capability, participants are needed to assist in identifying what is required to give PSAPs the greatest flexibility without adversely impacting other PSAPs.
Mobile Apps – Implications for 9-1-1
There has been a lot of discussion lately concerning the development of mobile 9-1-1 apps and their ability to provide additional data to PSAPs (e.g. accurate caller location, personal information about the caller, and images/video/audio about active emergencies). 9-1-1 mobile Apps can provide this information to appropriate PSAPs by directly transmitting data stored on and/or collected by the device, enabling PSAPs to access the data from offsite locations where it is stored, or a combination of those two methods. Participants in this session will discuss work in progress on standardizing the information content and transmittal processes, as well as other requirements, aspects, and impacts of mobile 9-1-1 apps.
NENA’s NG9-1-1 Industry Collaboration Events
This session features an in-depth review of NENA’s ICE program and discussion of lessons learned from the interoperability testing process and ICE’s benefit to 9-1-1 stakeholders.
Provisioning & Maintenance of GIS Data to ECRF/LVF
Participants will continue the review of comments that were received during the public review period for the draft NENA Standards for the Provisioning and Maintenance of GIS data to ECRF/LVF document. Attention will be focused on issues that are cross-functional between workgroups.
What’s the next version of i3?
This session provides the list of topics still requiring standardization in i3, as well of an overview of where the standard is currently and what plans exist for future development and revision.
How will your GIS data be uploaded to the NG9-1-1 System?
Draft NENA-STA-010 (formerly 08-003, Detailed Functional and Interface Standards for the NENA i3 Solution) defines the SIF as the provisioning interface to Functional Elements that need GIS data. As implemented by many vendors, the SIF includes many more functions including coalescing of data, QA/QC, and GIS Data warehouse functions. As a result of these implementations, perception seems to be growing that a SIF is more than an interface. Discussion will include what to do about that perception. Attendees will discuss what NENA's current expectations are for a Spatial Information Function (SIF), as well as its part in an NG9-1-1 world. Attendees are encouraged to ask questions and provide input on future SIF language to be included in Version 3 of NENA-STA-010 as well as the draft XML schema for SIF provisioning.
PSAP Ops Committee Standards Review
Participants will review PSAP Operations Committee documents and begin the process of updating them.
Managing NG9-1-1 - What could go wrong?
What kinds of things can go wrong in NG9-1-1? This session explores some of the issues that could arise and examines how PSAP personnel and others might learn about them and respond.