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9/26/2016 » 9/30/2016
Center Manager Certification Program - Cookeville, TN

9/29/2016
IL - Quality Assurance: Achieving QA/QI in the PSAP

10/1/2016 » 10/15/2016
ENP Exam - Fall 2016

10/3/2016 » 10/7/2016
Center Manager Certification Program - Cary, NC

10/5/2016
#WebinarWednesday - Keep Your Center Out of the Headlines!


NENA 2012 Emergency Management & Contingency Planning Workshop
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Monday, June 11 – Wednesday, June 13
 
The relationship between 9-1-1, emergency management, and contingency planning is critical. In times of crisis, effective emergency response depends on well-established coordination and integration between 9-1-1, public and private contingency planners, and emergency responders. During the Emergency Management & Contingency Planning Workshop, developed in partnership with the local chapter of the Association of Contingency Planners, education and training sessions devoted exclusively to emergency management and contingency planning issues connect contingency planning professionals with 9-1-1 practitioners to learn how 21st century communications technologies are bringing these worlds together for the betterment of emergency response.
 

Monday

1:30PM – 2:30PM
Emergency Management & Contingency Planning: Focus on California
Ken O’Dell – Firestorm
Effective emergency management and contingency planning are often the product of a collaborative approach involving state and local agencies, businesses, and the public. A better prepared community enables a far more effective agency response. Attend this session to hear about the benefits of shared emergency management and contingency planning coordination and the real-world benefits derived from such cooperative efforts.

2:45PM – 3:45PM
The Public-Private Partnership: Making Partnerships Work for You During Disasters
Jeffrey Glick – Critical Infrastructure Protection Branch, National Communications System
In order to respond to the increasing number of disasters in the United States, it is paramount to leverage partnerships between multiple stakeholders in emergency management. In this session, the National Communications System (NCS) will discuss how coordination between federal, state, and local governments and telecommunication industry partners facilitates effective disaster response.

4:00PM – 5:00PM
Critical Infrastructure Assessment
Thomas Somers – Los Angeles (CA) Fire Department; Susan Zielan – Consultant
Actions taken during the first 15 minutes after a catastrophic event set the direction for success or failure. All disaster plans sit on a foundation of infrastructure – a communications center’s ability to recognize the situation for what it is and accurately assess mission-critical infrastructure will drive immediate action plans. This session provides insight into the "Infrastructure 5” and how to develop emergency action plans.


Tuesday

10:00AM – 11:00AM
Sensors & Emergency Management
April Heinze, ENP – Eaton County (MI) Central Dispatch
Industry has used sensors for many years to provide early warning of potential issues. How are sensors used and what are their impacts on emergency management and contingency planning? How does the use of sensors change planning and response? Attend this session to hear about the impact that sensors are having on response efforts today and how they will factor into future systems as technologies advance.

1:30PM – 2:30PM

Integrating Private Sector Contingency Planning with Public Sector Emergency Management & Contingency Planning
Ken O’Dell – Firestorm
A great example of the benefits of public/private partnerships can be seen in San Francisco’s Building Occupancy Resumption Program (BORP). The initiative defines a pre-assessment program that equips building owners to "self-certify” with proper professional involvement. Session participants will learn how this effort allows public sector efforts to concentrate on critical facilities, while the business community focuses on maintaining the economic viability of the community.

4:00PM – 5:00PM
Next Generation 9-1-1 & Emergency Management & Contingency Planning: Opportunities & Challenges
Roger Hixson, ENP – NENA; Paul McLaren, ENP – Intrado; John Rennie – NICE Systems
Emerging technology will provide robust capabilities for information sharing. This session focuses on the ways in which Next Generation 9-1-1 enables collaboration between PSAPs and industry during emergencies, as well as how NG technologies can be used to improve response and facilitate enhanced preparedness efforts.


Wednesday

1:30PM – 2:30PM
The Super Bowl's Social Media Command Center Scores a Winning Touchdown
Ty Wooten, ENP – Public Safety Consulting & Management; Jamison Peevyhouse, ENP –Weakly County (TN) 9-1-1 ECD
The Social Media Command Center during the Super Bowl became more than just a curiosity. Attendees of this session will hear about how the Command Center was designed to collect, monitor, and distribute real-time information to the nearly one-million visitors to Indianapolis during Super Bowl week. Presenters will discuss lessons learned from the experience and explain how the Center serves as an example for future mass-communications efforts surrounding similar events.

2:45PM – 3:45PM
Social Media Mindset: Tools, Not Toys
Jamison Peevyhouse, ENP – Weakly County (TN) 9-1-1 ECD
Over the past decade, public expectations and demands on emergency services have increased dramatically. This presentation focuses on the use of social media as an effective means to prepare the public for emergencies, thereby reducing the stress on emergency services. Discussion topics include pre-disaster planning, social media data mining during emergent events, post-disaster intelligence, and strategies for effectively using these tools with minimal capital and manpower investments.

4:00PM – 5:00PM
We See 50-Foot Flames, Do You Have a Fire Call in the Area?
David Vogt – San Mateo County (CA) 9-1-1
Hear the tapes, see the videos, and listen to the stories of incident dispatchers who worked the San Bruno, California gas pipeline explosion and served as a critical component of Fire Command and the Command Post. Attendees will come to understand the importance of a positive working relationship between Fire Command and Communications and examine the necessity of coordination of mutual aid resources.

(c) 2013-14 NENA - National Emergency Number Association, Alexandria, VA
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