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9/26/2016 » 9/30/2016
Center Manager Certification Program - Cookeville, TN

9/29/2016
IL - Quality Assurance: Achieving QA/QI in the PSAP

10/1/2016 » 10/15/2016
ENP Exam - Fall 2016

10/3/2016 » 10/7/2016
Center Manager Certification Program - Cary, NC

10/5/2016
#WebinarWednesday - Keep Your Center Out of the Headlines!


NENA 2012 Education & Training Sessions
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Monday, June 11 | 1:30PM – 5:00PM
Tuesday, June 12 | 10:00AM – 11:00AM; 1:30PM – 2:30PM; 4:00PM – 5:00PM
Wednesday, June 13 | 1:30PM – 5:00PM

NENA 2012 features dozens of Education & Training Sessions that explore specific, critical 9-1-1 and public safety topics and provide attendees with the knowledge necessary to navigate today’s challenges while planning for tomorrow. By creating a program divided into thirteen different topic areas (Accessibility, Current Issues, Interpersonal Issues, Leadership, NG9-1-1 Basics, NG9-1-1 Data, NG9-1-1 Early Adopter Case Studies, NG9-1-1 Strategic Planning, PSAP Training, Social Networking & Media, Staffing & Consolidation, Stress & Morale, and Text Messaging), NENA has ensured that nomatter what time of day, there will always be a session that appeals to you.

Learn about additional education and training opportunities included with NENA 2012 registration by clicking one of the links below, or read on for a list of breakouts by day:

Monday

Buzz Sessions
10:15AM – 11:00AM

911 Emergency Assist: Making 9-1-1 Response More Effective
James Torgler – Bagatelle Enterprises
911 Emergency Assist (911EA) is a web-based family emergency notification system for today’s multi-generational family.  Because 911EA will be linked with the national 9-1-1 network, subscribers’ contacts are notified soon after emergency responders are dispatched to the scene.  This presentation explains how 911EA protects first responders, how 911EA will provide funding for your county’s 9-1-1 centers, and how 911EA will link a cell phone to a person and an address.

Next Generation 9-1-1 Security
Brian Knueppel – Acme Packet
Next Generation 9-1-1 is built on enabling technologies that allow the public to transmit multimedia including voice, video, text, images, and data files to the PSAP. Attend this session to learn how to protect Next Generation 9-1-1 networks from Denial of Service (DoS) and other attacks. 


Buzz Sessions
11:15AM – 12:00PM

Using Collaborative Visualization Display Walls to Heighten Situational Awareness & Establish a Common Operating Picture
Robert Cameron – CriticalSpace Solutions
Situational awareness is essential to the process of managing critical events. Whether it is a traffic accident, hazmat situation, severe weather event, or any other scenario, establishing a common operating picture using large screen collaborative display walls can help to improve the way your agency responds to these events. Join us to learn how agencies are utilizing collaborative display walls, what technologies are available, and what you need to know before you implement a solution.  

Next Generation 9-1-1: Is It Really Happening?
Bob Connell, ENP – Zetron, Inc.
This session examines the changes that are driving the 9-1-1 evolution – the NENA standards that have already been adopted and some of the critical standards yet to be completed.  Discuss will focus on how these new standards could impact decisions that are being made today.  The presenter will also share information on what the states are doing right now to prepare for the future.   

Buzz Sessions
12:15PM – 1:00PM

Host it Your Way – Now!
Craig Dollar – Emergency CallWorx; Betty Hall – Emergency CallWorx
You’ve heard the lingo — geo-diverse, regionally deployed, remote hosted, cloud hosted – but do you know what they mean? Should you? Learn how your agency can benefit from these choices as i3 standards evolve and mature. An IP-based architecture can solve the critical financial and technical obstacles you face. Find out how to drastically reduce your cost-of-ownership while simplifying your personnel’s day-to-day tasks. 

Gateway Integration to NG9-1-1 Networks
Ian Colville – Aculab
This session describes the lessons learned from experience gained in installing commercially available SS7-to-SIP gateways as the Protocol Interface Function (PIF) of a Legacy Network Gateway (LNG) in live Next Generation 9-1-1 deployments in the United States. It is a technical presentation that is, however, suitable for a mixed audience.


Education & Training Sessions
1:30PM – 2:30PM

9-1-1 PR & PUBLIC EDUCATION
9-1-1 Public Education 101: A Vital Tool for Every Agency
Cindy Bridges, ENP – Central Texas Council of Governments; Dee Walchle – Steuben County (IN) Communications
The importance of public education programs cannot be overstated. The session provides information not just to educators, but also to managers, directors, and supervisors on the impact that well-crafted campaign can have on the public, legislators, and other decision makers. Discussion will focus on message development (e.g. changing technologies, the use of 9-1-1 by the public), as well as the steps necessary to implement and promote a program once it has been approved. 

ACCESSIBILITY 
FCC Accessibility Update
Patrick Donovan – FCC Public Safety & Homeland Security Bureau
In recent months, the Federal Communica¬tions Commission has taken significant steps towards improving access to 9-1-1 for the deaf, hard of hearing, and other groups that cannot access emergency services through traditional voice communications. This session, led by a Commission representative, provides an overview of these actions and examines what PSAPs can expect moving forward. 

CURRENT ISSUES 
Unless You Have a Crystal Ball, You Need Quality Assurance 
Sherrill Ornberg, ENP – North Suburban (IL) Emergency Communications Center; Eric Parry, ENP – Criterion Consulting Services; Ron Bonneau, ENP – Kent County (MI) Dispatch Authority
Quality Assurance: What is it and what can it do to improve PSAP call taking? This session provides a brief history of Quality Assurance (QA), how it fits in with what we are doing in our PSAPs, and ultimately how QA improves our standard of care and practice. Panelists will discuss developing and implementing a QA program and explain how participants can easily create scoring forms for use in their centers. 

EMERGENCY MANAGEMENT & CONTINGENCY PLANNING
Emergency Management & Contingency Planning: Focus on California
Ken O’Dell – Firestorm
Effective emergency management and contingency planning are often the product of a collaborative approach involving state and local agencies, businesses, and the public. A better prepared community enables a far more effective agency response. Attend this session to hear about the benefits of shared emergency management and contingency planning coordination and the real-world benefits derived from such cooperative efforts.

GIS FOR 9-1-1 & PUBLIC SAFETY
Geospatial Data Accuracy for NG9-1-1
Anthony Haddad – Intrado
GIS in 9-1-1 continues to expand and evolve as systems prepare for NG. GIS data will be utilized from everything from routing calls to the appropriate PSAPs, to providing real-time common operating pictures. This session discusses the need for a comprehensive solution for managing GIS systems in the NG PSAP. Be prepared to dive into the world of geospatial data consolidation, quality control, and data distribution for NG9-1-1.

LEADERSHIP 
Iterative Problem Solving in the PSAP 
Daryl Branson, ENP, MPA – Colorado 9-1-1 Resource Center
Solving problems requires different problem solving styles. Based on the best aspects of multiple researched problem solving techniques, Iterative Problem Solving (IPS) is a process for identifying problems then developing and implementing solutions. This presentation takes the IPS method and applies it to typical problems in 9-1-1 centers. The instructor will describe, in detail, how to use IPS and will lead attendees in an applica¬tion of IPS to real PSAP problems. 

NG9-1-1 BASICS 
NG9-1-1 on the PSAP Floor
Christy Williams, ENP – North Central Texas Council of Governments; Toni Dunne, ENP – Intrado 
How will NG9-1-1 change the PSAP? NG brings a new set of technological, operational, and SOP issues that our telecommunicators and their supervisors absolutely need to know about. This session explores how NG will transform the traditional 9-1-1 model and why it is needed. We will discuss the issues PSAPs are concerned about, separate fact from fiction, and bust some of the myths about NG9-1-1! 

NG9-1-1 STRATEGIC PLANNING 
Guidelines for Statewide 9-1-1 System Assessments: Project Update 
Sara Lowry, ENP – L.R. Kimball; Laurie Flaherty – National 9-1-1 Program
The results are in! Last year the 9-1-1 industry provided feedback on the National 9-1-1 Assessment Guidelines; now learn how the guidelines performed as the basis of a pilot assessment. Come to hear the lessons learned from the pilot project and tell us what you think. Panel members will discuss the findings of the pilot project and plans for improvement as the project moves forward. Attendees will have the opportunity to provide additional feedback on the guidelines and the assess¬ment process. 

PSAP TRAINING 
Training on a Limited Budget for Small Agencies
Sandy Beitel – Ogle County (IL) Sheriff's Dept. 
This session provides ways to think outside the box to obtain training for your staff that won’t break the bank. Participants will discuss low-to-no-cost training opportunities, and at¬tendees will be given the opportunity to share their cost-effective training solutions. Addi¬tional discussion will center around continu¬ing education hours for emergency medical dispatch and the completion of the necessary objectives and paperwork. 

STAFFING & CONSOLIDATION 
Staffing & Scheduling in the Comm. Center 
Ty Wooten, ENP – Public Safety Consulting & Management 
From figuring out how much staff is needed each shift, to managing the schedule on a daily basis — these are some of the most diffi¬cult and time consuming issues that face 9-1-1 and public safety. This session will explore some of the resources available, including staffing tools and web-based scheduling software systems.

Education & Training Sessions
2:45PM – 3:45PM

9-1-1 PR & PUBLIC EDUCATION
Identifying Target Audiences & Tailoring Your Message 
Dee Walchle – Steuben County (IN) Communications; Sergio Castro – Lower Rio Grande Valley (TX) Development Council; Juan Chapa – Lower Rio Grande Valley (TX) Development Council
The success of any campaign rests on getting the right information in front of the right people. This necessitates identifying your target audience and crafting a message specifically for them. This session examines what groups you should be reaching out to and what you should be telling them. Additionally, panelists will discuss strategies for connecting with populations that may not receive information thru mainstream media outlets (e.g. seniors, hard-of-hearing, non-English speakers).

ACCESSIBILITY 
DOJ Accessibility Update 
Robert Mather – U.S. Department of Justice
The Department of Justice is taking aggressive steps to ensure that NG9-1-1 fully serves the accessibility community. A DOJ representative will be on hand to discuss what changes are on the horizon for PSAPs, as well as other 9-1-1 related initiatives within the Department. 

CURRENT ISSUES 
Next Generation Liability: New Challenges in the PSAP
John Kelly – Ottosen, Britz, Kelly, Cooper, Gilbert, & DiNolfo, Ltd.
Will the advent of Next Generation technol¬ogy increase liability exposure for the PSAP? Through a discussion of Next Generation policy and practice, attendees will gain an understanding of their potential liabilities and learn strategies to minimize their liability exposure in these quickly changing times. 

EMERGENCY MANAGEMENT & CONTINGENCY PLANNING
The Public-Private Partnership: Making Partnerships Work for You During Disasters 
Jessica Kaputa – Critical Infrastructure Protection Branch, National Communications System; Tom Lawless - Department of Homeland Security Office of Emergency Communications
In order to respond to the increasing number of disasters in the United States, it is paramount to leverage partnerships between multiple stakeholders in emergency management. In this session, representatives from the NCS and OEC will discuss how coordination between federal, state, and local governments and telecommunication industry partners facilitates effective disaster response. 

GIS FOR 9-1-1 & PUBLIC SAFETY
GIS Planning for PSAP Operations
Richard Kelly – 911 Datamaster
NG9-1-1 call routing and location validation is dependent on local GIS data, and responsibility for timely and accurate map data will fall upon local governments. This interactive session aims to review concerns over map data today vs. what roll it must fill in the NG9-1-1 future. Particular attention will be paid to legacy data concerns and reconciling GIS to the MSAG.

LEADERSHIP 
Servant Leadership in Public Safety 
Christy Williams, ENP – North Central Texas Council of Governments
Although the philosophy of "servant leader¬ship" was developed in 1970, it has not had a lot of attention in leadership training. How¬ever, in an industry like public safety, that’s exactly what we do — serve the public. The servant leader is servant first and makes sure other people’s needs are being met so that they can grow. Are you a servant leader? Come to this session and find out. We will identify the traits of a servant leader and discuss the benefits of this leadership style in the 9-1-1 industry. 

NG9-1-1 BASICS 
Getting PSAP Technology Ready for NG9-1-1 
Jeremy Smith - Cassidian; Bill Mertka - Motorola Solutions; John Snapp - Intrado
NG9-1-1 brings about dramatic changes in technology for the public safety industry. Attendees of this session will walk away with an overview of the technological issues that the NG9-1-1 brings to the PSAP, steps to assure that your PSAP technology is ready for NG9-1-1, procurement considerations, and transition planning tips. 

NG9-1-1 STRATEGIC PLANNING 
You CAN Always Get What You Want: Requirements, Procedures, & Clear Intent in RFP Writing 
Chris Hardesty, ENP – GeoComm; Amanda Romaine – GeoComm
It is up to vendors to interpret an agency’s RFP and associated requirements, yet agencies often feel as though every single RFP response missed the mark. RFPs are often lacking information or cluttered with irrelevant information that makes it difficult to ascertain exactly what an agency wants. Hear from both sides of the table and gain valuable insights for issuing an RFP that more closely produces the intended results. 

PSAP TRAINING 
PSAPs & Structured Protocol: Getting it Right! 
Eric Parry, ENP – Criterion Consulting Services
Through implementation of recognized best practices and measurement tools such as protocol-based dispatch, quality assurance standards, and hiring and training guidelines, PSAP managers and supervisors can ensure that their PSAPs are functioning at their high¬est capacity. This presentation discusses these topics and more, and provides information on how managers and supervisors can empower their employees to provide the highest levels of service possible. 

STAFFING & CONSOLIDATION 
PSAP Consolidation: A Road Map to Success 
David Jones, ENP – Mission Critical Partners; Guillermo Fuentes – Fitch and Associates; Mike Fischel, ENP – L.R. Kimball; Verdette Hall, ENP – RCC Consultants; Jamie Young – Redwood City Office of Public Safety Communications; Allyson Burrell, ENP – Charleston County (SC) Consolidated 9-1-1 Center
Consolidation of PSAPs is at the forefront of discussions all over North America. Improv¬ing the delivery of emergency services, solid training programs, and the sharing of facilities and technology are in the spotlight. However, consolidations are controversial and there are many bumps in the road. Panel members and attendees will discuss what elements to con¬sider when discussing consolidation, project plan development, and the importance of a communications plan to all stakeholders.

Education & Training Sessions
4:00PM – 5:00PM

9-1-1 PR & PUBLIC EDUCATION
Research & Measurement: Two Critical Elements for Your Public Education Efforts
Alisa Simmons – Tarrant County (TX) 9-1-1 District; Sergio Castro – Lower Rio Grande Valley (TX) Development Council; Jessica Reyna –Lower Rio Grande Valley (TX) Development Council
Managers aren’t satisfied with just believing that public education is important; they require numbers and statistics to support that statement. This session highlights the value of research prior to implementing a public education strategy and reviewing results once the strategy has been executed. Attendees will learn the role research (formal or informal) can and should play, and provides tips on how to identify the right metrics to use and how to present the results to leadership. 

ACCESSIBILITY 
All-Hazards Preparedness Communication Access for the Deaf & Hard of Hearing 
Richard Ray – City of Los Angeles Department on Disability; Dr. Donna Dahrouge, MPH – UC Berkeley School of Public Health
Deaf and hard of hearing groups are rarely involved in the planning and implementa¬tion of all-level emergency preparedness policies. In this session, experts will discuss recommendations for improving emergency preparedness communications for vulner¬able populations based on the CDC-funded Preparedness and Emergency Response Research Center project at The University of California, Berkeley. 

CURRENT ISSUES 
Gadgets in the 9-1-1 Center: Let’s be Honest! 
Kevin Willett – PSTC; Leslie Whitham – PSTC; Doug Showalter – California Highway Patrol; John Korman – Fairfax County (VA) DPSC
What’s okay in a professional PSAP? iPOD, iPAD, DVD player, TV, unlimited Internet access, limited Internet access, personal laptop? Can I play Words With Friends if I’m a great employee? Are there different rules for "Liability Millie," who can’t play Angry Birds and hear the phone ring at the same time? Come take a fresh look at tech in the PSAP. We will share various policies and tell you what should and shouldn’t be included and give you a forum to share your opinions. 

EMERGENCY MANAGEMENT & CONTINGENCY PLANNING
Critical Infrastructure Assessment
Thomas Somers – Los Angeles (CA) Fire Department; Susan Zielan – Consultant
Actions taken during the first 15 minutes after a catastrophic event set the direction for success or failure. All disaster plans sit on a foundation of infrastructure – a communications center’s ability to recognize the situation for what it is and accurately assess mission-critical infrastructure will drive immediate action plans. This session provides insight into the "Infrastructure 5” and how to develop emergency action plans.

GIS FOR 9-1-1 & PUBLIC SAFETY
NG9-1-1 GIS Data Preparation
Mark Holmes – L.R. Kimball
In today’s 9-1-1, the accuracy and completeness of GIS data is extremely important. GIS becomes even more paramount in NG9-1-1 environments. This presentation looks at common issues with today’s 9-1-1 GIS data with steps to prioritize and remediate potential issues. It will also present options and processes for PSAPs to assess current datasets and plan for any future data enhancements.

LEADERSHIP 
PSAP Management 101: Effective Managing for Beginners 
Eric Parry, ENP – Criterion Consulting Services; Ty Wooten, ENP – Public Safety Consulting & Management 
If you are aspiring to someday run a PSAP, then this session is for you! We’ll outline all the essential components of what makes a PSAP tick, and explain what you can do to prepare to take on a leadership role within your agency. Our panel of experts will describe what it takes to be an effective PSAP manager and how you can achieve your career goals. 

NG9-1-1 BASICS 
The NG9-1-1 PSAP: What's the Difference?
Jerry Schlesinger, ENP – City of Portland (OR); Theresa Briscoe – Cal Fire; Tony Busam, ENP – RCC Consultants; Brian Rosen – Neustar; Bob Connell, ENP – Zetron; Michael Smith – DSS Corporation
This panel of NG9-1-1 experts will discuss how the NG9-1-1 PSAP will differ from the PSAP of today in simple, easy-to-understand terms for newbies and seasoned veterans alike. Forget the acronyms – we’ll focus on how the PSAP systems you know will change, and discuss how those changes are likely to impact your job. An extended question and answer period will give you the opportunity to discuss the topics that are most important to you.

NG9-1-1 STRATEGIC PLANNING 
Just Whose Project is This Anyway? 
Jim Lockard, PMP, ENP – Mission Critical Partners
So, you have embarked on a project with the assistance of a Project Manager. Do you need to worry or are you completely okay with letting things run without micro-managing the person who is supposed to be in charge? This session provides tricks and tips to ensure that things go smoothly, and most importantly, lets you know what you can expect when dealing with a Project Manager! 

PSAP TRAINING 
Bridging Cultural & Language Divides to Serve Multi-Lingual Populations 
Manuel Solis – Language Line Services; Dave Larton – First Contact 9-1-1; Rich Delperdang – Pacific Interpreters 
In a PSAP every second counts when respond¬ing to emergency calls. But what if the caller doesn’t speak English? Hear from a panel of ex¬perts about the various issues at play — such as cultural differences that may complicate a call — and what steps PSAPs can take to ef¬fectively handle these requests for assistance, including e-learning programs designed for telecommunicators and over-the-phone inter¬preting services. 

STAFFING & CONSOLIDATION 
PSAP Consolidation: A Road Map to Success 
Continued from the previous hour.


Tuesday

Education & Training Sessions
10:00AM – 11:00AM

9-1-1 PR & PUBLIC EDUCATION
Beginning an NG9-1-1 Educational Campaign: It’s Never too Early!
Sherri Griffith Powell, ENP – L.R. Kimball; Christy Williams, ENP – North Central Texas Council of Governments
Through real-world examples, this session demonstrates how many agencies are already leading the way to educate stakeholders on various issues related to NG 9-1-1 – including one that has implemented a grassroots campaign resulting in a more educated and prepared community. Discussion will also cover the progress made by the NENA NG9-1-1 Public Education Committee to create an educational campaign that can be used nationwide. 

EMERGENCY MANAGEMENT & CONTINGENCY PLANNING
Sensors & Emergency Management
April Heinze, ENP – Eaton County (MI) Central Dispatch 
Industry has used sensors for many years to provide early warning of potential issues. How are sensors used and what are their impacts on emergency management and contingency planning? How does the use of sensors change planning and response? Attend this session to hear about the impact that sensors are having on response efforts today and how they will factor into future systems as technologies advance.

FUTURE PROOFING 1
Broadband 101
Presented in Partnership with USTelecom
Tom Soroka – USTelecom
Designed for anyone without a technical background, this two-hour seminar explains how voice, data, and, video traverse today’s IP networks. Using layman’s terms and a minimum of acronyms, this can’t-miss session provides easy to understand broadband definitions, a brief history of networks, and illustrates how the Internet is made of millions of connections. Leave with a better understanding of how fiber optic, DSL, CATV, and wireless networks carry broadband services, including 9-1-1 calls and texts, plus technologies like cloud computing.

FUTURE PROOFING 2
Vehicle Telematics & Crash Data
George Bahouth – BMW; Cathy McCormick – OnStar  
For several months, actual crash data, including injury severity formulas related to automobile accidents, has been subject to trials to help determine value and importance. This session focuses on what is being learned and how it can improve 9-1-1 and first responder services going forward.

FUTURE PROOFING 3
Enabling Information Rich Location Accuracy & Positioning
Michael Amarosa – TruePosition; Chris Gates – NextNav, LLC; Patrick Donovan – FCC Public Safety & Homeland Security Bureau 
Advances in location technology are improving accuracy and making possible new capabilities like reliable altitude measurement and deep-indoor positioning. As mobile telecommunications increasingly predominate, preparing PSAP systems and operational protocols to receive and handle new forms of location information will be critically important. This session highlights the new location technologies on which we may soon rely. 

GIS FOR 9-1-1 & PUBLIC SAFETY
Coordinating the Development & Maintenance of Statewide Address Point Files for NG 9-1-1
William F. Johnson – New York State Division of Homeland Security & Emergency Services 
This session provides an in-depth look at how the New York Office of Cyber Security is working with PSAPs throughout the state to provide reliable address point data for NG 9-1-1 applications. This case study demonstrates the utility of address point data for all levels of government, validates the development of an authoritative single source for this critical information, and provides a replicable model that can be implemented in other states.

INTERPERSONAL ISSUES 
The Dying Art of Conversation: Interpersonal Communications in the Digital Age 
Nancy Banks, ENP – Peel (ON) Regional Police
Do you find it easier and more convenient to converse electronically — be it via text mes¬sage, instant messaging, or email? Is holding a conversation quickly becoming a dying art? With the amount of electronic communications methods being used, interpersonal skills are changing, and we need to ensure that we’re still communicating effectively. Attend this session to hear about the evolution of inter¬personal communications and what it means for the modern-day PSAP. 

NG9-1-1 STRATEGIC PLANNING 
Next Gen is Now! 
Jayme Murbach – Spokane County (WA) 9-1-1; Shelle Goforth – Spokane County (WA) 9-1-1;  Amy Sullivan – Spokane County (WA) 9-1-1; Nathan Phillips – Spokane County (WA) 9-1-1; Cassidy Haas – Spokane County (WA) 9-1-1
Technology for Next Generation 9-1-1 is being developed and tested, yet very little infor¬mation exists to identify the impacts these advancements may have on call center em¬ployees. Spokane County 9-1-1 has developed ideas, recommendations, and considerations for both center administrators and call receiv¬ers regarding changes inherent with Next Generation 9-1-1. Some areas covered are the changes in workload, public education, emo¬tional impacts, employee retention, finances, and records retention. 

SOCIAL NETWORKING & MEDIA 
Social Media Policy: A Beginners Guide & PSAP Director Round Table 
John Kelly – Ottosen, Britz, Kelly, Cooper, Gilbert, & DiNolfo, Ltd.; Mike McGrady – MCM Consulting Group; Ed Marecki, ENP – Delaware State Police; Lisa James, ENP – Union County (PA)
Today’s world of total electronic communica¬tion presents both challenges and opportuni¬ties when that communication takes place in, or affects, the PSAP. This special two-part ses¬sion introduces the basic legal concepts nec¬essary for developing and supporting a social media policy and features a PSAP Director and Supervisor panel discussion of the real-world issues and concerns relating to managing the use of social media in the workplace and its effect on employees. 

STRESS & MORALE 
Stress & Morale: Getting to Root Issues, Getting Real Change! 
Jim Marshall – 911 Training Institute
Nothing can pull down the PSAP and erode performance more than toxic attitudes and low morale. 9-1-1 leaders grow increasingly frustrated when time-consuming PSAP morale booster strategies are derided as "phony and insincere” by personnel. You can save admin time and budget by discovering and buffering the impact that psychological stress has on employee morale in first responder organi¬zations. A veteran PSAP leader and a 9-1-1 mental health expert join to give fresh insights you can build on. 

TEXT MESSAGING 
Text to 9-1-1 Solutions for the Pre-NG Age 
John Snapp – Intrado; Mark Grady, ENP – Indigital; Jay Malin – AGENT511; Todd Piett, ENP – Rave Mobile Safety
The initial goal of text-to-9-1-1 is to meet the needs of individuals with hearing or speech disabilities. Pressure also is building to make non-voice service available to the general public. There are initiatives in several industry venues under way, and the FCC is looking to advance a national interim text solution that can support multiple text methods. This session provides an overview of the technologies enabling text-to-9-1-1 today, and highlights some of the issues associated with text-to-9-1-1 deployment.


Buzz Sessions
11:15AM – 12:00PM

Indoor Location, Z-Axis, & the NextNav Network 
Ganesh Pattabiraman – NextNav, LLC
This session features a discussion of the powerful new technology being deployed by NextNav to geo-locate cellular phones indoors by using wide-area techniques.  Further, participants will learn how NextNav can also offer very high precision (floor-level) in the Z-axis.

Enterprise Multi-Tenant Call-Handling Solutions
Sam Bard – microDATA GIS, Inc.
9-1-1 agencies are faced with increasing demands on limited resources.  Agencies can benefit from shared enterprise call-handling, though many are concerned about giving up control and privacy.  Come learn how microDATA's suite of enterprise multi-tenant 9-1-1 call-handling solutions allow agencies to share resources, increase redundancy, and increase interoperability, without sacrificing the management control and integrity of their individual systems.    


Buzz Sessions
12:15PM – 1:00PM

Rapid Dissemination of Emergency Messages (RDEM) Solution
Rick Ruth – TeleCommunication Systems, Inc.
TCS’s RDEM solution allows Emergency Managers to promote both intra-state communications and communications between international, federal, state, local, and tribal public safety agencies. The RDEM application allows Emergency Managers to quickly and easily issue emergency alerts utilizing multiple pathways of communication, and it fully integrates with the FEMA Integrated Public Alert and Warning System to provide CAP-compliant alerting for the Next Generation Emergency Alert System. 

Taming the Scheduling Beast
Mark Musick – Schedule Express by Informer Systems
Many agencies are responding to scheduling challenges by using paper, spreadsheets, or untailored calendaring programs, yet are still finding that scheduling has not gotten any easier, less time consuming, less costly, or any more effective. With increased pressure placed on agencies to find cost saving measures, come hear the latest innovations surrounding tailored scheduling software that can meet your agency’s high demands, along with saving your agency time and money.

Education & Training Sessions
1:30PM – 2:30PM

9-1-1 PR & PUBLIC EDUCATION
9-1-1 Professionals & the Media Part I: Media Management & Crisis Communications 
Alisa Simmons – Tarrant County (TX) 9-1-1 District; Sonya Clauson, ENP – Greater Harris County (TX) 9-1-1 Emergency Network; Denise Joslin – California Highway Patrol; Ming-Yang Hsu – California Highway Patrol
9-1-1 personnel and public educators must have a fundamental understanding of media relations and how it relates to their jobs, both during daily operations and within crisis situations. This session provides basic information about the dos and don’ts of responding to media requests. Attend to hear from a panel of public safety experts and media representatives about the best way to manage reporters and handle the spotlight when a tragedy strikes at your center. 

EMERGENCY MANAGEMENT & CONTINGENCY PLANNING
Integrating Private Sector Contingency Planning with Public Sector Emergency Management & Contingency Planning 
Ken O’Dell – Firestorm
A great example of the benefits of public/private partnerships can be seen in San Francisco’s Building Occupancy Resumption Program (BORP). The initiative defines a pre-assessment program that equips building owners to "self-certify” with proper professional involvement. Session participants will learn how this effort allows public sector efforts to concentrate on critical facilities, while the business community focuses on maintaining the economic viability of the community.

FUTURE PROOFING 1
Broadband 101
Continued from the previous hour.

FUTURE PROOFING 2
The Path Forward for Personal Vehicles 
Cathy McCormick – OnStar; David Hatton – Ford Motor Company  
The electronic evolution within personal vehicles continues to accelerate. More makes will enable connections to 9-1-1 later this year, while those that are already able to interface with emergency services will continue to evolve. This session includes industry predictions and observations on the path forward, as more vehicle and personal data is delivered as part of vehicles’ 9-1-1 connection.

FUTURE PROOFING 3
Enabling Information Rich Location Accuracy & Positioning
Continued from the previous hour.

GIS FOR 9-1-1 & PUBLIC SAFETY
Reducing Costs Through Partnerships
Gene Trobia – Arizona State Land Department
Using photogrammetric products as an example, this session illustrates how the power of partnerships can improve quality and greatly lower cost. The NSGIC effort to create nationwide photogrammetric contracts will also be discussed, providing information on ways that all states and their partners can produce nationally consistent products. 

INTERPERSONAL ISSUES 
Generation Why 
Nancy Banks, ENP – Peel (ON) Regional Police
We’ve heard that the new generation of workers are self-absorbed, unreliable, lack dedication, and have a poor work ethic. But is this fair? The business world analyzes every¬thing in terms of ROI — Return on Investment. Should we assess new hires the same way? Change your perspective by examining the myths and truths associated with the chang¬ing workforce. After looking at what it costs to hire and train new staff, we’ll talk about the ROI and determine if we are willing to invest in their future… and ours. 

NG9-1-1 STRATEGIC PLANNING 
Next Gen is Now! 
Continued from the previous hour. 

SOCIAL NETWORKING & MEDIA 
Social Media Policy: A Beginners Guide & PSAP Director Round Table 
Continued from the previous hour. 

STRESS & MORALE 
NG9-1-1: Texting & Real-Time Video as Psychological HAZMAT 
Jim Marshall – 911 Training Institute
Will involvement with crisis callers via texting and real-time video increase telecommunica¬tors exposure to psychological HAZMAT? If so, their mental health and wellbeing, as well as our PSAPs’ performance, could be at high-risk. In this session, you’ll explore this and other crucial questions that must be addressed by stakeholders shaping national policy and local practice in order to assure that our dispatch¬ers can survive and thrive psychologically in the NG9-1-1 environment. 

TEXT MESSAGING 
Text Messaging to 9-1-1: Current Case Studies 
Michael Bateman - Nashville/Davidson (TN) County ECC
Come to this session to hear from PSAP per¬sonnel who work in centers using text-to-9-1-1 technology today! Participants will take you through the entire process, from the planning stages all the way through implementation and daily operations. Discussion will focus on why they chose to implement their particular text messaging solution, how it has impacted the population they serve, and what chal¬lenges they have encountered incorporating text messaging into existing workflows and training programs.

Buzz Sessions
2:45PM – 3:30PM

Introducing The NEW 9-1-1 Desktop Academy
Sue Pivetta – 911Trainer.com/Professional Pride, Inc
Your training files and training material may not be as ‘complete’, ’current’, or ‘organized’ as you would like them to be. The new Desktop Academy takes the complete turnkey  9-1-1 academy of a ten unit Core Curriculum to include over $5,000 worth of professional training products and puts it all digitally loaded onto a Dell Desktop All In One Computer. This demonstration features examples of the training products, as well as the Create A Training Manual Template and the NECC Certification.  

Business Continuity & Disaster Preparedness
Michael Lee – Intrado
Readiness lies at the heart of public safety. Today’s strategies must reach beyond natural disasters to include large-scale public gatherings and broad national threats. Contingency Planning is an absolute necessity. This presentation demonstrates how new and emerging technologies available in a mobile communications/command center can keep emergency communications intact throughout crisis situations, employing a multi-disciplinary approach for a fully sustained and redundant solution.

Education & Training Sessions
4:00PM – 5:00PM

9-1-1 PR & PUBLIC EDUCATION
9-1-1 Professionals & the Media Part II: Working Proactively to Deliver Your Message
Alisa Simmons – Tarrant County (TX) 9-1-1 District; Sonya Clauson, ENP – Greater Harris County (TX) 9-1-1 Emergency Network; Denise Joslin – California Highway Patrol; Ming-Yang Hsu – California Highway Patrol
Learn directly from media representatives how they can be an asset to you! The panel will discuss how your agency can best work with the media to deliver key 9-1-1 messages to your community. Attendees will hear from working journalists about what they consider newsworthy. You will learn about the best methods for "selling” your story to the media, and receive overall guidance, suggestions, and feedback from the journalists themselves. 

EMERGENCY MANAGEMENT & CONTINGENCY PLANNING
Next Generation 9-1-1 & Emergency Management & Contingency Planning: Opportunities & Challenges
Roger Hixson, ENP – NENA; Paul McLaren, ENP – Intrado; John Rennie – NICE Systems
Emerging technology will provide robust capabilities for information sharing. This session focuses on the ways in which Next Generation 9-1-1 enables collaboration between PSAPs and industry during emergencies, as well as how NG technologies can be used to improve response and facilitate enhanced preparedness efforts. 

FUTURE PROOFING 1
NG9-1-1 Services in Hosted or Private Cloud Environments 
Mark Fletcher, ENP – Avaya; Jeff Wittek – Cassidian; Ashish Patel – Intrado 
9-1-1 CPE, CAD, MIS, and more can be located in regional public safety networks for use by multiple users. In today’s IT world, a variety of services and other related aspects of comput¬ing are provided from a cloud environment, allowing aggregated computing power to minimize the local burden on hardware. See what the possibilities, benefits, and impacts of hosted and private cloud services are on NG9-1-1 users and managers in this informa¬tion packed session. 

FUTURE PROOFING 2
Personal Medical Telematics & Applications
Todd Piett, ENP – Rave Mobile Safety; Mark Grady, ENP – Indigital; April Heinze, ENP – Eaton County (MI) Central Dispatch; Dr. Adel Al-Marshad – West Wireless Health Institute
An increasing number of 9-1-1 centers are beginning to receive personal medical history-type data, while personal medical telematics (live data) are beginning to appear in the marketplace. As this occurs, the need to more fully integrate all of this data into 9-1-1 increases. This session discusses what is out there now, what will be available in the near future, and how 9-1-1 centers and emergency responders will access, share, and ultimately benefit from this information.

GIS FOR 9-1-1 & PUBLIC SAFETY
Developing & Using Geospatial SOPs & GeoCONOPS
David Alexander – Department of Homeland Security Geospatial Management Office; Xenophon Gikas – Los Angeles (CA) Fire Department; Bill Harry, ENP - Salt Lake Valley (UT) Emergency Communications Center
This panel covers developing and using the Department of Homeland Security’s federal interagency Geospatial Concept of Operations (GeoCONOPS) as a blueprint for coordinating geospatial activities and agency SOPs in support of the Stafford Act and the National Response Framework for the preservation of life and property, improved damage assessment, and expedited recovery.

INTERPERSONAL ISSUES 
Developing a Peer Support Program for Dispatchers 
Dr. Nancy Bohl-Penrod – The Counseling Team International; Dr. Kathy Wellbrock – The Counseling Team International
During this session, participants will learn the importance of peer support programs and their benefit to an organization. Facilitators will describe the program development pro¬cess and highlight the issues that make peer support programs necessary and successful. Participants will learn what is involved in be¬ing a peer supporter and gain an understand¬ing of the importance of maintaining the peer support team. 

NG9-1-1 STRATEGIC PLANNING 
Emergency Services IP Networks & Public Safety IP Networks: Design & Implementation 
Ed Koehler – Avaya; Gilles Ferland – Solacom Technologies; Dan Mongrain – Frequentis; Robert Walthall – National Public Safety Solutions; Harriet Miller-Brown, ENP – Michigan State Police; Kelli Merriweather – Texas CSEC
Should the IP network you plan to use to sup¬port NG9-1-1 be limited to only handling 9-1-1 requests for assistance? Join an interactive session intended to discuss the potential uses of an ESInet that go beyond just receiving emergency requests for assistance from the public. Come with your questions and be prepared to participate in the discussion! 

SOCIAL NETWORKING & MEDIA 
Building Your Social Media Program 
Lisa Dodson, ENP – Harris County (TX) Sheriff's Office
Has your PSAP embraced social media yet? The average person now has a wide variety of infor¬mation available to them on-demand via social networking sites. How can your PSAP best take advantage of this? This session provides at¬tendees with information on how to use social media for public information, human resources, and training. Participants will leave with helpful tips and ideas on how to create an effective social media campaign to reach new audiences and achieve their desired outcomes. 

STRESS & MORALE 
How Do You Feel...Really? The Dispatcher's Role in Critical Incident Stress Management
Dave Larton - First Contact 9-1-1; Richard Behr – Riverside County (CA) Sheriff's Department
Whether it's a line of duty death, the death of a child, a suicidal caller, or any of the dozens of situations dispatchers must face, high-stress calls affect dispatchers both physically and mentally. This session examines what causes Critical Incident Stress, the ways dispatchers try to cope (what works and what doesn't), and where to go when you need to call for help...for yourself.

TEXT MESSAGING 
What’s Next for Text & Multimedia Messaging to 9-1-1? 
Thomas Ginter – TeleCommunication Systems; Randall Gellens – QUALCOMM; Roger Hixson, ENP – NENA

3GPP standards for next-generation carrier services currently support emergency calls using voice and real-time text. Multi-Media Emergency Services (MMES) extends this to additional media types, such as text mes¬saging and video. Learn what MMES is, its benefits and capabilities, and a high-level overview of how it works. This session also examines the current FCC standing on text messaging and provides predictions for im¬minent rule making that will affect the future of text and multimedia messaging.


Wednesday

Education & Training Sessions
1:30PM – 2:30PM

9-1-1 PR & PUBLIC EDUCATION
Regional Collaboration: The Benefits of Promoting a Unified Message
Dee Walchle – Steuben County (IN) Communications; Lorri Gifford – Washington State Military Department Emergency Management Division; Cindy Bridges, ENP – Central Texas Council of Governments
This session explains the value of collaborating with other 9-1-1 organizations within your state to develop and promote 9-1-1 educational messages. Panelists will highlight different examples of successful large-scale 9-1-1 education programs that have been instrumental in formulating and delivering cohesive, consistent educational messages. 

ACCESSIBILITY 
Video Relay Service Providers on the Frontline & Stress Management 
Richard Ray – City of Los Angeles Department on Disability
Live video will play a huge part in the future of 9-1-1, and sign language interpreters working for Video Relay Service (VRS) providers will be on the frontlines. Representatives from vari¬ous VRS providers will describe what kind of resources and training they currently provide to their interpreters and what safeguards will need to be in place for VRS and PSAP person¬nel viewing potentially upsetting or mentally harmful requests for service in an NG9-1-1 environment. 

CURRENT ISSUES
Public Safety Procurement: Get it Right the First Time
Jeff Webster – Deltek
This session provides an overview of the procurement process from the initial idea creation through budgeting and contract negotiations. Attendees will gain insight into proper procurement strategies and techniques as outlined by successful public safety procurements across the country. 

EMERGENCY MANAGEMENT & CONTINGENCY PLANNING
The Super Bowl's Social Media Command Center Scores a Winning Touchdown
Ty Wooten, ENP – Public Safety Consulting & Management; Jamison Peevyhouse, ENP – Weakly County (TN) 9-1-1 ECD
The Social Media Command Center during the Super Bowl became more than just a curiosity. Attendees of this session will hear about how the Command Center was designed to collect, monitor, and distribute real-time information to the nearly one-million visitors to Indianapolis during Super Bowl week. Presenters will discuss lessons learned from the experience and explain how the Center serves as an example for future mass-communications efforts surrounding similar events.

FUTURE PROOFING 1
The Role of Analytics in Improving 9-1-1 
Brian Fontes – NENA; Ryan Dulin – California 9-1-1 Emergency Communications Division
From routing data to call durations and answering times, 9-1-1 systems generate an enormous amount of raw data. Much of that data, however, is neither time-synchronized nor represented in a human-friendly format. Advances in management information systems and deep analytics will soon make more of this data easily digestible and visually compelling. This session explores the evolving role of data in 9-1-1 management, and how rich informatics and analytics will soon transform the 9-1-1 enterprise.

FUTURE PROOFING 2
Evolving Regulations for 21st Century Emergency Communications
Trey Forgety – NENA; Patrick Donovan – FCC Public Safety & Homeland Security Bureau; Daryl Branson, ENP, MPA – Colorado 9-1-1 Resource Center
As the Public Switched Telephone Network (PSTN) approaches its end-of-life, regulations designed for a telephone-centric world must be revised to reflect the primacy of IP-based communications, and to anticipate the emergency services needs of the public for the next 50 years. This session explores regulatory changes already in progress, and examines the need for additional work to modernize state and federal rules for an NG9-1-1 future. 

GIS FOR 9-1-1 & PUBLIC SAFETY
The Integration of Road Centerline Data for Single-Source Authoritative Data 
Gene Trobia – Arizona State Land Department; Marc Berryman, ENP – DDTI
This session highlights successful efforts in many states to create a single authoritative road centerline file and address database. Through the cooperative efforts of local and state public safety, DOTs, other entities, and private sector partners, nationwide address and centerline data can be vastly improved, while partnerships provide an avenue for lowering costs and enhancing quality.

NG9-1-1 DATA 
Additional Data Today: A Window Into the Future of NG9-1-1 
David Lucas, ENP – Lexington-Fayette (KY) Urban County Government; Cathy McCormick – OnStar; Matthew Serra, ENP – Rave Mobile Safety; April Heinze, ENP – Eaton County (MI) Central Dispatch
NG9-1-1 promises to supplement voice com¬munications with extensive data about the caller and their circumstances. What will it be like to operate in an information-rich environment? Where is additional information already helping? What changes can we expect when we transition to NG9-1-1? In addition to a Q&A opportunity, the panelists will discuss their experiences with existing sources of supplemental data in an effort to prepare the audience for its arrival. 

NG9-1-1 EARLY ADOPTER CASE STUDIES 
NG9-1-1 in Reality 
David Jones, ENP – Mission Critical Partners; Bob Gojanovich, ENP – TeleCommunication Systems; Steve O'Conor, ENP – Synergem; Anna Hastings, ENP – AT&T
The i3 standard has been out for about a year. See how vendors implement i3 services as they attempt to meet both the standard and customer expectations — which are not always the same thing. This session provides a viewpoint from both the test environment and actual production systems, as well as exam¬ines customer requirement interpretations. 

SOCIAL NETWORKING & MEDIA 
#HELP! Is Social Media Coming Soon to a PSAP Near You? 
Noah Reiter, MPA, ENP – Rave Mobile Safety; Billy Grogan – Dunwoody (GA) Police Department
Social Media has taken the world by storm. Used primarily for casual, professional, and even philanthropic purposes, there is also use for criminal gang recruitment, riot coordination, and "flash robs”. Law enforcement is becoming active on many social media platforms to com-municate with the public, investigate crimes, and obtain actionable intelligence. When (if ever) will 9-1-1 centers begin monitoring social networks and what would that look like? Trends will be introduced and scenarios explored.


Education & Training Sessions
2:45PM – 3:45PM

9-1-1 PR & PUBLIC EDUCATION
Upward & Onward Through Outreach: Building an Education Team Within Your Agency & Beyond
Kay McKellar – RiverCom (WA) 9-1-1; Sandy Beitel – Ogle County (IL) Sheriff's Dept.
Were you eager to begin educating the community, only to realize that you need more than an army of one? This session discusses the importance of enlisting your PSAP coworkers to be a part of your public education "team.” You will also learn how 9-1-1 agencies are building partnerships with external organizations that you wouldn’t normally expect to create exciting new educational initiatives and opportunities. 

ACCESSIBILITY 
Dispatching with a Visual Disability 
Jason Kaufman – Snyder County (PA) Emergency Services
This session focuses on the real-world experiences of a 9-1-1 telecommunicator with a visual disability. Attendees will discuss electronic and digital enhancements available to the communication center and how they can be implemented to provide equal access to PSAP employment opportunities. 

CURRENT ISSUES
Keeping Your 9-1-1 Center Out of the Headlines
Kevin Willett – PSTC; Leslie Whitham – PSTC
This session connects the dots between 9-1-1 failures and your agency’s training program, performance evaluations, quality assurance, and risk management. There are a number of things that every communications center can do to avoid life threatening mistakes. Join us for this information packed hour of fantastic ideas and proven risk management strategies.  9-1-1 mis-steps will be shared along with solutions for success.

EMERGENCY MANAGEMENT & CONTINGENCY PLANNING
Social Media Mindset: Tools, Not Toys
Jamison Peevyhouse, ENP – Weakly County (TN) 9-1-1 ECD
Over the past decade, public expectations and demands on emergency services have increased dramatically. This presentation focuses on the use of social media as an effective means to prepare the public for emergencies, thereby reducing the stress on emergency services. Discussion topics include pre-disaster planning, social media data mining during emergent events, post-disaster intelligence, and strategies  for effectively using these tools with minimal capital and manpower investments.

FUTURE PROOFING 1
Data & Network Security in an Interconnected Environment
Bret Brasso – McAfee, Inc.; Kevin McGeary – L.R. Kimball
While NG-technology enables significantly enhanced capabilities to mission-critical systems such as radio, connectivity networks, and applications, it also adds potential vulnerabilities from exposure to viruses, malware, hackers, and unintentional misuse. NG9-1-1 and other public safety communications networks and infrastructure must be secured and protected. This session explores the world of cyber-threats and provides information on how to protect 9-1-1 systems from them. 

FUTURE PROOFING 2
The New Economics of Public Safety
Brian Fontes – NENA; Jim Quackenbush – Thurston (WA) 9-1-1 Communications; Darrin Reilly – TriTech Software Systems; Mike McGrady - MCM Consulting Group
Tightening public budgets and increasing calls for evidence-based decision-making are driving rapid changes in public safety. As the need to economize becomes greater, public safety agencies must look for the systems, structures, and information that will enable smart decisions and optimal outcomes. This session examines how changing economics are driving decisions on staffing, consolidation, and equipment purchasing, and how new tools will enable better decision making and lower costs. 

FUTURE PROOFING 3
Smartphone App Developers & 9-1-1 Service
April Heinze, ENP – Eaton County (MI) Central Dispatch; Greg Rhode – FRESS; Dr. Gordon Jones – Guardian Watch
Smartphone apps related to 9-1-1 and emergency service continue to appear on the market at an ever-increasing rate.  This session includes information on some that are being offered now, as well as ones that will be available in very near future. Presenters will also discuss steps being taken within NENA and APCO to address smartphone app issues on a broader scale, rather than just on an app-by-app basis.

GIS FOR 9-1-1 & PUBLIC SAFETY
Implementing & Operationalizing U.S. National Grid for Public Safety 
Carla Boyce – FEMA; Tom Gikas – Los Angeles (CA) City Fire Department; Rand Napoli – Florida State Fire Marshal's Office (Ret.)
This session provides an overview of the US National Grid (USNG). The system creates a uniform, easy-to-use methodology for quickly locating points with a high degree of accuracy. Come hear how it can be used for the benefit of public safety.

NG9-1-1 DATA 
Where has my ALI Gone? 
Marc Berryman, ENP – DDTI; Jim Shepard – 911 Datamaster
No ALI database. No MSAG. No ESN’s, No SOI (service order input) processing. That’s the fu-ture. Want to know where all of these services are going, as well as the benefits and risks involved? Attend to hear about the consider¬able dependence that NG9-1-1 has on location and how it will be pivotal to a successful NG system implementation. 

NG9-1-1 EARLY ADOPTER CASE STUDIES 
Progress Report: NCTCOG NG9-1-1 Deployment Project 
Christy Williams, ENP – North Central Texas Council of Governments; David Jones, ENP – Mission Critical Partners; Bob Gojanovich, ENP – TeleCommunication Systems
This session provides a progress report on the North Central Texas Council of Governments (NCTCOG) NG9-1-1 Project, which includes the deployment of NENA i3-compliant NG9-1-1 network systems, a new MPLS network, and upgrades to NCTCOG’s network of 44 PSAPs — all requiring a huge amount of planning and coordination. Learn what you can do to prepare for a similar project through discussion with the COG’s 9-1-1 Program Director and partner company reps working to make the project a success. 

SOCIAL NETWORKING & MEDIA 
Social Media to 9-1-1: Shall we Tweet? 
Todd Poremba – TeleCommunication Systems
Social media boasts large numbers of users and posts (messages transmitted) every day. Increasingly, there are news stories about people using social media in emergencies, as well as 9-1-1 jurisdictions using social media to inform the public. This session discusses uses of social media in emergencies and how it relates to Next Generation 9-1-1.

Education & Training Sessions
4:00PM – 5:00PM

9-1-1 PR & PUBLIC EDUCATION
What’s Next for 9-1-1 Public Education
Alisa Simmons – Tarrant County (TX) 9-1-1 District; Sonya Clauson, ENP – Greater Harris County (TX) 9-1-1 Emergency Network; Chris Nussman – NENA
Bring your thoughts, ideas, and questions to this session and help make a difference in the future! Attend to hear about a variety of local and national public education programs currently underway and what is planned for the future. There will be an opportunity to share your thoughts with groups like the Public Educators of Texas (PETs), NENA, the NG9-1-1 Institute, and others about the direction these organizations should be taking with their public education campaigns. 

ACCESSIBILITY 
21st Century Communication and Video Programming Act: What Will it Mean for 9-1-1? 
Patrick Donovan – FCC Public Safety & Homeland Security Bureau
Deaf and hard of hearing individuals who com¬municate primarily via American Sign Language are increasingly making mobile emergency calls facilitated by Video and Internet Protocol Relay Centers, who then connect to 9-1-1 centers. This session explains the interaction between PSAPs and VRS/IP Relay services for emergency call¬ing and discusses how these calls are affecting 9-1-1 centers, as well as what updates to PSAP SOPs are necessary to ensure calls are handled effectively and efficiently. 

EMERGENCY MANAGEMENT & CONTINGENCY PLANNING
We See 50-Foot Flames, Do You Have a Fire Call in the Area?
David Vogt – San Mateo County (CA) 9-1-1
Hear the tapes, see the videos, and listen to the stories of incident dispatchers who worked the San Bruno, California gas pipeline explosion and served as a critical component of Fire Command and the Command Post. Attendees will come to understand the importance of a positive working relationship between Fire Command and Communications and examine the necessity of coordination of mutual aid resources.

FUTURE PROOFING 1
Future Proofing & the Importance of NG9-1-1
Brian Fontes – NENA; Roger Hixson, ENP – NENA; David Jones, ENP – Mission Critical Partners; David Tucker – State of Vermont Enhanced 9-1-1 Board
9-1-1 needs to go proactive! NG9-1-1 enables public safety to get ahead of the telecommunications technology curve rather than react to it. Since services used for emergency calling are evolving rapidly, NG9-1-1 design must be future proofing oriented. In addition, there is a growing need for improved communications across PSAP, county, regional, and state boundaries. This session discusses how NG9-1-1 serves as an essential core component to support emergency communications needs of today, tomorrow, and beyond.

GIS FOR 9-1-1 & PUBLIC SAFETY
Innovative Applications & Leveraging GIS as a Collaborative Platform 
Abigail Luczon – Glendale (CA) Police Department; Mike Wills – Palm Springs (CA) Fire Department; Julie Wartell – San Diego (CA) District Attorney's Office
This session presents four cutting-edge public safety GIS case studies: 1) Best Practices in GIS-based Pre-Planning for Improved Situational Awareness & First Responder Safety, 2) Integrating GIS into the Law Enforcement Work Flow for Crime Analysis, Operations, & Management, 3) Strategies for Mobile Field Data Collection & Integration with Your Agency's GIS System, and 4) Innovative GIS-Based Solutions to Solve Critical Problems Across Fire Service & Law Enforcement.

NG9-1-1 DATA 
Standards-Based Information Sharing in Emergency Communications & Response
Michael Weins, ENP – RCC Consultants; Michael Roosa – Maryland State Police; Jerry Schlesinger, ENP – City of Portland (OR); Steve Ambrosini – IJIS Institute
This session covers the concept of "data in motion” – exposing the emergency communications technology environment to the public safety application environment – and features a panel discussion centered on information sharing case studies and interoperability solutions. 
 
NG9-1-1 EARLY ADOPTER CASE STUDIES 
The Path Towards NG9-1-1 in California 
Ryan Dulin – California 9-1-1 Emergency Communications Division; Karen Wong – California Public Safety Communications Office
Hear from California 9-1-1 leaders in this panel discussion focused on the work done to-date in an effort to achieve a statewide NG9-1-1 implementation. Discussion will focus on the coordinated efforts across government agen¬cies and other stakeholder groups that are in-strumental to the significant NG9-1-1 planning process currently underway in the state. 

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