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9/26/2016 » 9/30/2016
Center Manager Certification Program - Cookeville, TN

9/29/2016
IL - Quality Assurance: Achieving QA/QI in the PSAP

10/1/2016 » 10/15/2016
ENP Exam - Fall 2016

10/3/2016 » 10/7/2016
Center Manager Certification Program - Cary, NC

10/5/2016
#WebinarWednesday - Keep Your Center Out of the Headlines!


NENA 2012 PSAP Tours
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Long Beach Emergency Communications and Operations Center
Monday, June 12 | 1:00PM – 4:00PM; Wednesday, June 13 | 1:00PM – 4:00PM

The Long Beach Emergency Communications and Operations Center (ECOC) was constructed in 2003. The ECOC houses the City’s co-located Police and Fire Communications Centers on the second floor. The City’s Emergency Operations Center (EOC), operated by the Fire Department Disaster Management division, is located on the first floor. The 42,000 square foot facility was constructed with numerous redundancies, with the capability to withstand a 7.0 magnitude earthquake. It has both biological and chemical air filter protection systems.

The Long Beach Police Department Communications Center serves as the City’s Primary PSAP. The Police dispatchers are all California P.O.S.T. (Peace Officer Standards and Training) certified, with a ten-hour shift schedule. In 2011, the LBPD Communications Center answered over 607,000 phone calls and dispatched over 172,000 calls-for-service.

The Long Beach Fire Department is the City’s secondary PSAP. The Fire dispatchers, who work a twelve-hour shift, are CPR and EMD certified. In 2011, the LBFD Communications Center answered over 142,000 phone calls and dispatched over 48,000 calls-for-service.

California Highway Patrol Los Angeles Communications Center
Sunday, June 10 | 1:00PM – 4:00PM

This site accepts approximately 150,000 wireless 9-1-1 calls per month. They have 54 positions.

Southern Division is small in size, but huge in traffic flow. With the busy freeways and 64 unincorporated communities of Los Angeles County as its primary jurisdiction, Southern Division serves over 9.75 million residents and answers approximately 150,000 wireless 9-1-1 calls per month at its 54 positions.

The Division is a partner with Caltrans in the Los Angeles Regional Transportation Management Center. With a staff of CHP and Caltrans employees, the center uses advanced transportation management technology, including computer-aided dispatch, adjustable ramp meter intervals, changeable warning message signs and live TV updates. The Communications Centers equipment includes Cassidian Vesta, Orion Mapstar, Avtek radio system, and is using a Legacy CAD System but soon will have Tritech CAD. 

(c) 2013-14 NENA - National Emergency Number Association, Alexandria, VA
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