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12/5/2016 » 12/9/2016
Center Manager Certification Program - Natick, MA

1/14/2017 » 1/28/2017
ENP Exam - Winter 2017

1/16/2017 » 1/20/2017
CMCP - Chandler, AZ


NENA 2012 Schedule-at-a-Glance
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Thursday, June 7 8:00AM – 6:00PM Center Manager Certification Program*
Friday, June 8 8:00AM – 6:00PM Center Manager Certification Program*



Saturday, June 9 7:30AM – 4:30PM Registration Open

8:00AM – 6:00PM Center Manager Certification Program*

8:30AM – 4:30PM Pre-Conference Training Courses*
  • Achieving Excellence in 9-1-1 Center Management (Day 1)
  • Preparing for Next Generation 9-1-1 Databases (Day 1)
  • 9-1-1 Center Consolidation
  • Introduction to Next Generation 9-1-1
  • Quality Assurance Beyond Call Taking



Sunday, June 10 7:30AM – 5:30PM Registration Open

8:00AM – 6:00PM Center Manager Certification Program*

8:30AM – 4:30PM Pre-Conference Training Courses*
  • Achieving Excellence in 9-1-1 Center Management (Day 2)
  • Preparing for Next Generation 9-1-1 Databases (Day 2)
  • Bully Beware
  • Communications Center Staffing Workshop
  • Liability Issues in the 9-1-1 Center
  • Managing Your Project Manager
  • Transition to Next Generation 9-1-1

8:30AM – 12:30PM NAED Police Leader Seminar* 

1:00PM – 4:00PM PSAP Tour

1:30PM – 5:30PM NAED Fire Leader Seminar*

4:30PM – 5:30PM Membership Meeting

5:30PM – 6:30PM Awards Ceremony



Monday, June 11 6:30AM – 5:00PM Registration Open

7:00AM – 7:45AM First Timers’ Breakfast

8:00AM – 10:00AM Opening Keynote Session featuring J.R. Martinez

10:00AM – 1:30PM Exhibit Hall Open
10:15PM – 1:00PMBuzz Sessions
1:00PM – 4:00PMPSAP Tour
1:30PM – 4:30PMQueen Mary Spouse & Guest Tour

1:30PM – 5:00PM

4:00PM – 7:30PM Exhibit Hall Open

5:00PM – 7:30PM Welcome Reception in the Exhibit Hall



Tuesday, June 12 7:00AM – 5:00PM Registration Open

8:00AM – 10:00AM General Session: Future Proofing 9-1-1 for the Broadband Era

10:00AM – 11:00AM

11:00AM – 4:00PM Exhibit Hall Open
11:15AM – 1:00PMBuzz Sessions

1:30PM – 2:30PM
1:30PM – 4:30PMQueen Mary Spouse & Guest Tour

2:30PM – 4:00PM Exhibit Hall Reception
2:45PM – 3:30PMBuzz Sessions

4:00PM – 5:00PM

5:30PM – 6:30PM ENP & Leadership Reception
6:30PM – 9:00PMNG9-1-1 Institute Partnership Reception
Wednesday, June 13 7:30AM – 2:00PM Registration Open

7:45AM – 8:45AM Regional Breakfasts

9:00AM – 12:00PM

Super Session

  • Crossing the Generational Divide
  • Enabling Smarter Response

12:15PM – 3:15PM Chapter Leadership Forum*
1:00PM – 4:00PMPSAP Tour

1:30PM – 5:00PM

6:00PM – 9:00PM Installation Banquet & Gala



Thursday, June 14 8:00AM – 9:00AM NENA Executive Board Open Meeting

9:00AM – 5:00PM


*Additional registration and/or advance notice of participation required





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