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NENA 2015 PSAP Tours
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Sun, 6.28 - 1:00PM – 4:00PM | Mon, 6.29 - 1:00PM – 4:00PM | Wed, 7.01 - 9:30AM – 12:30PM

Year after year, PSAP tours continue to be one of the most popular NENA conference activities! Join your peers on a visit to three local 9-1-1 centers where you’ll see the latest public safety equipment in action. Each tour visits all three centers.

Sign up boards for the PSAP tours will be posted in the registration area the morning of each tour.

Arapahoe County Sheriff’s Office

Year Built/Remodeled: 2011

# of Agencies Served: 9

Annual 9-1-1 Calls: 75,000

Annual Calls for Service (Dispatched): 250,000

Phone Equipment Provider: Venture Technologies

CAD Equipment Provider: New World Systems

Protocol Provider: EMD of Colorado

Additional Services: Text to 9-1-1

Total Staff: 20 Communications Technician II (Call Taker and Dispatcher), 4 Communications Technician I (Call Taker), 6 Shift Supervisors, 1 Training Supervisor, 1 Communications Manager

Average # Staff Working on the Floor on a Shift: 4


Denver 911

Year Built/Remodeled: 1948/2013

Agencies Served: 3

Annual 9-1-1 Calls: 1,000,000

Annual Calls for Service (Dispatched): 650,000

Phone Equipment Provider: Airbus DS Communications (VESTA)

CAD Equipment Provider: TriTech

Protocol Providers: IAED (PRO QA)

Total Staff: 68 emergency operators, 47 police dispatchers, 22 Denver Fire Department sworn dispatch personnel, 27 EMS/Denver Health dispatchers, 5 Technology Services staff, 5 Denver Fire line workers, and 20 Denver 911 leadership team members

Average # Staff Working on the Floor on a Shift: 35


Westminster Communications Center

Year Built/Remodeled: 2002

# of Agencies Served: 3

Annual 9-1-1 Calls: 225,000

Annual Calls for Service (Dispatched): 113,129

Phone Equipment Provider: Airbus DS Communications (Sentinel Patriot)

CAD Equipment Provider: Intergraph

Protocol Provider: APCO (911 Advisor)

Additional Services: Pictometry, Smart911, Gem911, Text-to-9-1-1

Total Staff: 24.5

Average # Staff Working on the Floor on a Shift: 4

(c) 2013-14 NENA - National Emergency Number Association, Alexandria, VA
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