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12/5/2016 » 12/9/2016
Center Manager Certification Program - Natick, MA

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1/16/2017 » 1/20/2017
CMCP - Chandler, AZ


NENA 2016 Workshops
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Thursday, June 16 | 8:00AM – 1:00PM

FRA Railroad Incident Management Workshop
This workshop provides crucial information and practical skills to 9-1-1 professionals to enable a more effective, efficient, and safe response to rail-related emergencies. It also brings a clearer understanding of the difficulties associated with highway-rail grade crossing collisions and other rail incidents and will provide unique information to enable proper communications of such events.

The workshop covers topics including: Call intake, access to the scene blocked by the train, containment/control, hazardous materials, accessing victims and vehicles with emergency equipment, traffic congestion, locating railroad personnel, railroad documents, railroad, resources available, current technology, mechanical hazards, electrical hazards, fire hazards, and more. Additionally, demonstrations and instruction will be given on current mapping (GIS) software available to 9-1-1 professionals, as well as an overview of the FRA’s grade crossing locator application.

IAED Introduction to Emergency Telecommunicator Certification  
This workshop is an introduction to the 40-hour IAED Emergency Telecommunicator Course (ETC). It introduces communication leadership to the value and benefits of the comprehensive course. This new and exciting introductory workshop provides a high level summary of ETC the outline and content that is so valuable to the roles and responsibilities of new and existing emergency telecommunicators.

Some of the topics that will be covered are emergency telecommunication technologies, telecommunication essentials, call management, call classification (police, fire and medical), disaster preparedness and readiness for ETCs, radios and radio broadcast procedures, legal aspects of public safety communication, quality assurance/quality improvement, and dispatch stress. 

ENP Exam Prep Boot Camp
Those who have been there will tell you: Preparing for the Emergency Number Professional Certification exam is no simple task. But they'll also tell you that taking part in a study group is one of the best ways to ensure you're ready! This workshop starts off with an overview of ENP application and exam scheduling processes before jumping into a cram session to begin getting you ready to ace the test!  

You will leave the workshop better prepared for the ENP exam and with an increased general knowledge of the main ENP exam topic areas, including telephone, radio, PSAP infrastructure, NG9-1-1  human resource issues, and more. We'll also keep it fun and lively by playing a few rounds of "ENP Jeopardy!" and provide you with learning techniques you can use when you return home to maximize the effectiveness of your study time and improve your information retention levels.

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