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#WebinarWednesday - Securing Your PSAP Against Cyber Threats

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8:30AM - 4:30PM each day

Wednesday, August 13, 2014
Overcoming Negativity in the Comm Center
Does the sign on your communications center door read, "Enter at your own risk?” Are negative attitudes poisoning the relationships in your center and affecting overall performance? You have the power to help turn things around, improve morale, and create a healthy and happy work environment! The ALIVE Principle will give you the tools to fight negativity in your PSAP and in your personal life.

Thursday, August 14, 2014
Caught in the Middle: A Guide to Middle Management
 The heart of management in public safety communications rests on the shoulders of the "middle managers”.  This course provides strategies for success for supervisors and managers who are caught in the middle. Real world examples and techniques will be utilized to assist middle managers in understanding the best ways to communicate messages up and down, developing leadership qualities in themselves and mentoring subordinates, and avoiding the land mines that can impact both PSAP operations and career advancement.

 Friday, August 15, 2014
Customer Service for 9-1-1 Professionals
In the world of emergency services, the term customer service takes on a completely new meaning. This course will begin by identifying the customer base for a 9-1-1 center. This is a broad spectrum that includes those calling 9-1-1 to report an emergency, those that we send out in response to a request for help, and everyone in between. Once our customers have been identified, we will examine the interaction that takes place on each level and the positive or negative impact resulting from the quality of customer service provided.


Registration Rates

Individual Attendee


1 Course:



2 Courses:



3 Courses:




Agency Attendee


1-4 Courses:

$150 Each


5-10 Courses:

$125 Each


11+ Courses:

$100 Each


How to Register

As an Individual
  1. If you are a member, sign into your member account.
  2. Select the desired Individual Attendee registration options (1 course, 2 courses, 3 courses).
  3. Skip the RELATED PRODUCTS section. This applies to agency registrants only.
  4. Select the session(s)/course(s) you wish to attend. Remember to select the number of courses you purchased (e.g. 2 courses = 2 session selections).
  5. Enter your registration information and click the Save & Finalize button. If registering another individual attendee, click the Save & Add Another Attendee button and continue.
  6. Confirm your registration/purchase details and checkout! If using a group membership voucher, enter the group voucher code in the checkout page promo box and apply it to your purchase.
  7. Print out a receipt for your records.

As an Agency
  1. Select your desired Agency Attendee registration option (1-4 courses, 5,10 courses, or 11+). The options start you off at the lowest course option at each level.
  2. Add additional courses by selecting the corresponding ADD-ON product from the RELATED PRODUCTS section.

    Multiple course purchases can be split between a few attendees attending all 3 available courses, or 1 course for each agency attendee. You get to decide how to divvy up your course purchases!

  3. Skip the SESSIONS section as you’re welcome to give the purchased course seats to whomever you wish. We’ll sign in your agency registrants on the day of the course.
  4. Enter your registration information and click the Save & Finalize button.
  5. Confirm registration details and checkout. Enter group voucher code in the checkout promo box if applicable.
  6. Print out a receipt for your records.


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