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NG9-1-1 Planning Guidelines
Full Name:
NG9-1-1 Planning Guidelines
Document Type: Information
Number: NENA-INF-006.1-2014



The purpose and scope of this document is to provide guidance to help 9-1-1 Authorities create a smooth, timely and efficient transition plan to accomplish implementation of NG9-1-1.


While the development of technical standards and related information is still ongoing, there are many actions that 9-1-1 Authorities should consider in preparing for transitioning to an NG9-1-1 environment. These actions relate mostly to the preparation necessary to lay the proper foundation for this transition. At a high level, this process is relatively logical, and involves efforts to identify and organize the following Project Management actions:

  • · Initiatives: Education, governance, scope & goals
  • · Drivers: cost factors, emergency event response, institutional, statutory, geo-political situations, opportunities and                       constraints
  • · Constraints: Identify the bounds within which the initiative will need to exist
  • · Requirements: What kind of service environment is called for
  • · Inventory: What is already in place and what is missing
  • · Partnerships: Build Inter-local/inter-authority relationships and communication channels, including the current provider                              of emergency services
  • · Specific Actions: Establish coordination of roles and responsibilities, Funding sources, Documentation, and                                                   Performance Measurement Metrics
  • · Planning: Technological and Operational deployment, training, communication, testing, and go-live plans and                                     procedures

More specific details for each of these Project Management actions are provided herein.


Committee Name(s): NG9-1-1 Transition Planning Committee

Created: 01/08/2014


NG9-1-1 Planning Guidelines Information Document
(c) 2013-14 NENA - National Emergency Number Association, Alexandria, VA
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