The telecommunications industry has advanced at what was once an unimaginable rate. Over this time of rapid change, the 9-1-1 community has struggled to keep pace in adapting and modernizing existing emergency communications systems and networks. Next Generation 9-1-1 is now here and 9-1-1 Administrators, now more than ever, are in control of their respective 9-1-1 systems. As such, it is critical that public safety professionals have a fundamental understanding of the inner workings of Next Generation 9-1-1. This workshop overviews the myriad of network elements, application level components, multiple databases, and human processes that make up the NG9-1-1 network, as well how these critical parts interconnect and interface to provide 9-1-1 service. The course takes a no nonsense approach and provides the attendee with a solid, foundational understanding of NG9-1-1, both the system and the service.