It has been my pleasure to serve on the
NENA Executive Board as the Canadian Regional Director since 2009. This position has been a wonderful
opportunity to meet many NENA members and to ensure that issues of importance
to Canadian, and other members, continue to be addressed. This is an exciting time for 9-1-1 with many
changes coming. We’re transitioning to
new networks and implementing additional functions and features. Many believe technology is the driving
factor, but we can’t let that overshadow the needs and issues of the
operational side. There is much work to
be done on both fronts to prepare for Next Generation 9-1-1.
In just over 30 years in public safety
communications, I’ve been very lucky to have served in various capacities and
participated in many groups to help build awareness and knowledge in
others. I started as "just a dispatcher”
in 1980, at Peel Regional Police. While
I was on the floor, I was a platoon trainer and an acting supervisor. In 1993 I became the Training Coordinator, and
that position transitioned to my current position as Supervisor of
Communications Training, when additional staff were needed.
In 2004, I had more time to devote to
organizations of which I’d been a member of for many years. I was elected to the APCO Canada Board where
I spent five years, with one year as President.
As a member since 1994, it was time to contribute more to the
organization. I had joined NENA in 1996
when I became aware of what they had to offer.
In 2001 I challenged myself with attaining my ENP certification. In 2006 I was asked to submit my resume to
the NENA Education Advisory Board, which placed me in a group of people who
were devoted to developing and delivering training, just like I was. I continue to be a NENA trainer, in addition
to speaking at various conferences. In
2012 I attained my APCO RPL certification to complete another goal I had set
There are many changes coming over the next
few years in our industry. Through
knowledge and information sharing, we all contribute to ensuring that 9-1-1
continues to work and provides access to those who need it in times of
crisis. NENA provides many opportunities
to increase our understanding through standards development and educational
programs. The ENP program provides a
professional certification specific to 9-1-1.
I’m very proud of the work NENA does and I’m grateful to be a part of
such a dedicated group of 9-1-1 professionals.