Search NENA.org
Sign In


Forgot your password?

Haven't registered yet?

NENA News
Calendar

9/26/2016 » 9/30/2016
Center Manager Certification Program - Cookeville, TN

9/29/2016
IL - Quality Assurance: Achieving QA/QI in the PSAP

10/1/2016 » 10/15/2016
ENP Exam - Fall 2016

10/3/2016 » 10/7/2016
Center Manager Certification Program - Cary, NC

10/5/2016
#WebinarWednesday - Keep Your Center Out of the Headlines!


Network Quality Assurance
Full Name:
NENA Technical Information Document on Network Quality Assurance
Document Type: Informational
Number: 03-501 v3

Single points of failure in the 9-1-1 network should not be tolerated. Network and Emergency Services providers should design and deploy fault tolerant systems which will eliminate, as much as possible, single points of failure that prevent routing 9-1-1 calls successfully. The solution should be capable of delivering a 9-1-1 call to a designated default Public Safety Answering Point (PSAP) during times of network failure through either alternate routing, Emergency Stand Alone (ESA) / Emergency Transport Backup (ETB) / Emergency Line Access (ELA) capabilities, cellular networks, etc. and should be automated when/where possible. Very clearly, the first priority is to route the call to a designated PSAP.

It is understood that during an isolation of the remote switch or another failure of the network, features such as Automatic Number Identification (ANI) and Automatic Location Identification (ALI) may not be provided. This document provides NENA’s recommendations to accomplish those goals. Adoption of these practices should immediately be considered by all entities involved in providing 9-1-1 service.

This document provides NENA’s recommendations to accomplish the above purpose. Adoption of these practices should immediately be considered by all entities involved in providing 9-1-1 service.

This document provides recommendations which can be a resource for technicians, administrators and managers who are charged with maintaining quality assurance over the network and help them better manage network performance.

Committee Name(s): Network

Created: 06/12/1995
Revised:
10/03/2005
Reviewed:



Document:
Network Quality Assurance
(c) 2013-14 NENA - National Emergency Number Association, Alexandria, VA
Please report errors, omissions, or concerns to NENA's Webmaster
Forgot your User Name or Password? - Automated Password Reset

NENA Intellectual Property Rights Policy