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NENA's 9-1-1 Center Operations Committee, comprised of several topic-specific committees, works year-long on the development of recommended 9-1-1 center model recommendations/standards and other operational information documents.
Scroll down or click to see a listing of documents.
While there are no required operating procedures for 9-1-1 on a national level, NENA model recommendations/standards give 9-1-1 centers the tools they need to maintain a consistent level of service and work in relation to their peers in neighboring counties/parishes and states/provinces/territories.
The work of the committees, in two structured document formats, will be posted here as a resource for NENA members and other 9-1-1 professionals.
9-1-1 Center Operations Committee Document Formats/Hierarchy
- Model Recommendation/Standard Document:
A structured, formal document prepared by one of the 9-1-1 Center Operations Committees; opportunity for comments by NENA members during a comment period; submitted to the NENA Executive Board for approval as a NENA model recommendation/standard; published by NENA as a model recommendation/standard. One could refer to the NENA operations model recommendations/standards on the NENA web site for a template.
- Operations Information Document (OID):
A structured, topic-specific document written to address one or more operations issues. Intended to be instructive with regard to how to address or respond to issues impacting 9-1-1 center operations. Prepared and reviewed by 9-1-1 Center Operations Committees but not intended to serve as a standard or model recommendation; widely distributed to the NENA membership. This paper is usually 10 to 15 pages and refers to practices or methods to assist individuals regarding specific 9-1-1 center Operations issues and/or identifies additional issues work proposed for creating model recommendations/standards.
- Forms/Miscellaneous Documents:
NENA developed forms to assist in center operations; prepared and/or recommended for use by 9-1-1 center operations subcommittees/study groups. Other papers that may assist 9-1-1 professionals regarding various operational issues.
NG Transition Planning Documents.
The mission of the contingency planning committee is to:
Provide a general guide of reference to PSAPs for the process of developing contingency plans which may be of assistance to any PSAP and their environment.
Review new technologies for possible vulnerability issues in their application into the PSAPs.
The mission of the Human Resources Committee is to undertake an on-going and systematic review of emergency communications center human resources policies, processes, practices and standards. To complete this mission, the Human Resource Committee will make findings, issues reports, conduct studies and disseminate information regarding human resource subjects and provide opportunities for interaction among NENA members interested in the enhancement of emergency communications center human resource issues.
The mission of the SOP Sub-Committee is to provide operational guidance and support in the form of model standard operating procedures to the nation’s public safety answering points, emergency response centers, and aligned organizations (i.e., emergency management/emergency response).
The Standard Operating Procedures developed by the SOP Sub-Committee form part of a national knowledge database on public safety/emergency communications center operations and are available to NENA’s membership for use in developing, implementing or managing initiatives for their member organizations.