Search NENA.org
Sign In


Forgot your password?

Haven't registered yet?

NENA News
Calendar

12/5/2016 » 12/9/2016
Center Manager Certification Program - Natick, MA

1/14/2017 » 1/28/2017
ENP Exam - Winter 2017

1/16/2017 » 1/20/2017
CMCP - Chandler, AZ


Overcoming Negativity in the Comm Center
Category: Expanding Your Horizons
Instructor(s): Sherry Decker, ENP, Patty Cross, ENP, Nancy Banks, ENP

Does the sign on your communications center door read, "Enter at your own risk?” Are negative attitudes poisoning the relationships in your center and affecting overall performance? You have the power to help turn things around, improve morale, and create a healthy and happy work environment! The ALIVE Principle will give you the tools to fight negativity in your PSAP and in your personal life.

By the end of the day, you will be able to define negativity, identify the characteristics of optimists, pessimists and realists, and understand the differences between perceptions and expectations. Through interactive group exercises, you will see the ways that negativity presents itself through internal, external, and verbal pathways, and learn how to deal with negative behavior and combat cancerous attitudes. Come to this course and learn to keep a positive attitude ALIVE!

NENA Courses - Expanding Your Horizons

More InfoHide Info ]
The Expanding Your Horizons course suite focuses on a number of the major PSAP-centric issues impacting public safety professionals nationwide – be they the telecommunicators on the floor, the communications center directors, or anyone in between. If you are looking to hone your skills, increase your awareness, or take your talents to the next level, these are the classes for you.
Item Name Posted By Date Posted
Overcoming Negativity in the Comm Center Link  more ] Administration 12/3/2011
Supervisory Development Link  more ] Administration 2/6/2014
Customer Service for 9-1-1 Professionals Link  more ] Administration 12/3/2011
Ostrich to Eagle: Improving the PSAP Work Culture Link  more ] Administration 12/3/2011
Change Management in 9-1-1 Link  more ] Administration 12/3/2011
(c) 2013-14 NENA - National Emergency Number Association, Alexandria, VA
Please report errors, omissions, or concerns to NENA's Webmaster
Forgot your User Name or Password? - Automated Password Reset

NENA Intellectual Property Rights Policy