E9-1-1 PSAP Intelligent Workstations
This NENA Technical Reference NENA-04-004 defines the Public Safety Answering Point (PSAP)
Intelligent Workstation (IWS) equipment requirements intended for use
by users, manufactures and providers of E9-1-1 Customer Premise
A PSAP is an agency or group of agencies designated and
authorized to receive and respond to emergency calls requiring one or
more public services (Police, Fire, EMS or all three).
This Technical Reference is a guide for designers and
manufacturers of PSAP equipment. It defines conditions and identifies
engineering and technical requirements to be considered before the
purchase of such equipment. It may also be of value to purchasers,
maintainers and users of such equipment.
This document is not intended to provide complete design
specifications for PSAP equipment. It will neither ensure the quality of
the performance of the equipment nor should it serve as an exclusive