PSAP Daily Personnel Operations
This document is provided as a Model Recommendation for the creation of the Daily Personnel Operations section of a Standard Operating Procedure (SOP) for use by Communications Centers and/or PSAPs as guidance in the formulation of an agency SOP.
Each agency is unique and this document is put forth as a Model Recommendation, some wording and sections will need to be changed to accommodate different modes of operation. This document includes guidelines and procedures on:
- Reporting for Duty
- Start of Shift
- End of Shift
- Food and Drink
- Personal Communications
- Unscheduled Leave/Absence (sick leave)
- General Rules of Conduct.