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PSAP Daily Personnel Operations
Full Name:
PSAP Daily Personnel Operations
Document Type: Standard
Number: 54-001

This document is provided as a Model Recommendation for the creation of the Daily Personnel Operations section of a Standard Operating Procedure (SOP) for use by Communications Centers and/or PSAPs as guidance in the formulation of an agency SOP.

Each agency is unique and this document is put forth as a Model Recommendation, some wording and sections will need to be changed to accommodate different modes of operation. This document includes guidelines and procedures on:

  • Reporting for Duty
  • Start of Shift
  • End of Shift
  • Breaks
  • Smoking
  • Food and Drink
  • Personal Communications
  • Visitors
  • Uniforms
  • Television/Radio
  • Unscheduled Leave/Absence (sick leave)
  • General Rules of Conduct.

Committee Name(s): Human Resources

Created: 11/18/2004
Revised:

Reviewed:



Document:
Comm Center/PSAP Daily Personnel Operations
(c) 2013-14 NENA - National Emergency Number Association, Alexandria, VA
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