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10/23/2016 » 10/27/2016
2016 Florida NENA Fall Conference

10/24/2016 » 10/26/2016
Nebraska NENA Chapter Conference

#WebinarWednesday - Securing Your PSAP Against Cyber Threats

PSAP Security
Full Name:
PSAP Security
Document Type: Informational
Number: 04-503 v1

Today’s Public Safety Answering Points (PSAPs) face more threats than ever before. In a post 9/11 world, the 9-1-1 community must recognize the reality of increased threats and vulnerabilities. New product paradigms are being designed and implemented by the PSAP community at a rapid pace. Today's call-centers are challenged to keep pace with the rapid shifts in technology.

The threats and vulnerabilities have drastically increased with:

  • Next Generation 9-1-1 equipment
  • Pervasive integration and sharing of data between multiple agencies, sites and/or systems
  • Rich new features and capabilities such as: VoIP, Telematics, the Emergency Services Network (ESNet), i2/i3 and more

These challenges require innovative solutions and emphasize the necessity for truly secure computing environments in today’s PSAP.

Already, many unprotected 9-1-1 networks have been infected by worms and viruses causing significant service interruptions within many PSAPs across the country. Many of these 9-1-1 networks are connected to city LANs or other external networks. With proper security policies in place, these service interruptions could have been avoided.

Committee Name(s): CPE

Created: 12/01/2005


PSAP Security
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