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11/7/2016 » 11/9/2016
WY APCO/NENA Annual Conference

11/14/2016 » 11/18/2016
Center Manager Certification Program - Alexandria, VA

Filling the Seats in Your PSAP
 The PSAP Manager’s Toolkit
Keeping a PSAP fully staffed can be a challenge for any agency. The desire to keep console seats filled paired with the need to fill them with qualified and reliable employees is one of the more difficult tasks 9-1-1 Centers can face. The next phase of this process is retaining the employees you have hired by actively investing in their careers as public safety professionals.

This course provides information on how to positively promote a career in the Emergency Communications field. Areas of review include how to clearly define minimum qualifications and how to determine proper staffing levels. Additionally, the course will provide information on how to keep the seats filled once the hiring process is complete. This portion will include training, performance measurement, work environment, and recognition.

NENA Courses - PSAP Manager's Tool Kit

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When PSAP managers need help optimizing most components inside their 9-1-1 centers, many answers can be found by reading a user’s manual or calling technical support. But what about the human element? How can you be sure that you are getting the most out of yourself and your employees?

The PSAP Manager’s Toolkit is designed to provide attendees with the knowledge and skills necessary to be an effective leader. Whether your are new to public safety agency management, or are a seasoned veteran looking to learn some new techniques, this suite of courses will help you understand the myriad issues faced by today’s managers and provide you with proven methods for approaching and improving your PSAP’s everyday operations.
Item Name Posted By Date Posted
Achieving Excellence in 9-1-1 Center Management  Link  more ] Administration 12/3/2011
Leadership in the 9-1-1 Center  Link  more ] Administration 12/3/2011
Next Gen Employees for the Next Gen PSAP  Link  more ] Administration 12/3/2011
Filling the Seats in Your PSAP  Link  more ] Administration 12/3/2011
(c) 2013-14 NENA - National Emergency Number Association, Alexandria, VA
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