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NENA PSAP Registry - FAQs

By now, you may have had a chance to register and log on to the NENA PSAP Registry website. We hope that you have found this improved website helpful and beneficial.

If you have not yet registered, please refer to the email sent to you on Friday, November 16th from 'NoReply' and follow the registration instructions.

While you familiarize yourself with some of the new features and improved functionality of the NENA PSAP Registry website, listed below are some FAQ's regarding the website:

What security permissions does a PSAP User have? 

  • A PSAP User can:
    • Search for PSAPs.
    • Read details associated with each PSAP.
    • Change your password and/or email address on your account.
What security permissions does a Public Safety Administrator have on the NENA PSAP Registry website?
  • A Public Safety Administrator can:
    • Search for PSAPs.
    • Read details associated with PSAPs.
    • Change your password and/or email address on your account.
    • Submit changes that you would like made to your PSAP(s).
      • You may submit basic changes such as street address, zip code, and phone number.
      • You may submit a request to add Service Communities to your PSAP.
      • You may submit a request to change the Community that your PSAP resides in.
      • You may submit a request to change the Primary Contact for the PSAP.
      • You may add important information to your PSAP such as calls per year, your governing authority, what type of PSAP you have, and what type of service type you have.
How do I update My Account information?
  • Click on 'my account' on the red menu navigation bar.
  • Under 'ACCOUNT DETAILS' at the bottom of the page, click on 'edit'.
  • Once you have entered your information, click 'save'.
  • A request will be sent to a NENA Administrator - once the NENA Administrator reviews this request it may be approved or denied.
    • If your request has been approved - you will receive an email indicating that your request has been approved.
    • If your request has been denied - you will receive an email indicating that your request has been denied and possibly a request for more information.
How do I change my password?
  • All users who know their current password and are able to log in to the website may change it at any time.
    • Under 'My Account", click on 'CHANGE PASSWORD'.
    • You will be asked to type in your current password and then the new password.
    • You will see a message indicating a successful password change. There is no need to log out and back in.
I forgot my password, how do I reset it?
  • All users registered with an email address that can receive external emails may use the automated password reset function.
    • From the login screen, click the "Forgot your password?" link.
    • Enter the email address that you use to log in with.
    • Check your email for a password reset link and follow the link.
    • You will be asked to enter a new password.
    • You will see a message indicating a successful password change.
    • You may now log into the system with your new password.
I forgot my password, and cannot receive external emails at the address I used to register (or no longer have access to my email account).
  • A NENA administrator can manually reset your password.
  • Please call customer support at one of the numbers listed on the "contact us" page of the PSAP registry.
  • After an administrator changes your password, it is recommended that you change your password again using the normal procedure above. This is so nobody else will know your password.
How can I become a Public Safety Administrator?
  • Only the Primary Contact can request to become a Public Safety Administrator. NOTE: The Primary Contact may be the same person for multiple PSAPs (eg: such as all PSAPs in a county).
  • If you are the Primary Contact, then you must send an email to psapregistrysupport@nena.org with the following:
    • Your name, current email address and your organization/PSAP name.
    • A justification as to why you need Public Safety Administrator security permissions.
  • A NENA Administrator will review your request and if necessary, may need to take action to validate your request.
  • NOTE: If you do not provide the requested information, we cannot approve the request for Public Safety Administrator security permissions.
How do I update the contact information for my PSAP (the current contact is not correct)?
  • NOTE: You must have Public Safety Administrator security permissions to perform this action.
  • Under 'psap registry' (on the red navigation menu bar), search for or find your PSAP and click on 'Details'.
  • Scroll to the bottom of the page and click on 'edit'.
  • Under 'Primary Contact' click on 'choose'
  • Type in either the first or last name of the person you are looking for or type in the email address.
  • When you find the appropriate contact person you are looking for click 'select'.*
  • Then on the bottom of the page, click 'submit request'.
    • *If you cannot locate the appropriate contact in the website, then that person will need to register as a new user.
How do I make changes to my PSAP?
  • NOTE: You must have Public Safety Administrator security permissions to perform this action.
  • Under 'psap registry' on the red menu bar, find your PSAP and click on 'Details'.
  • Scroll to the bottom of the page and click on 'edit'.
  • Wherever you see text in black you may make changes.
    • Where text is grayed out, you can only make changes by clicking on 'Choose'.
  • When you are done making your changes, at the bottom of the page, click 'submit request'.
  • Your request will be sent to a NENA Administrator - once the NENA Administrator reviews this request it may be approved or denied.
    • If your request has been approved - you will receive an email indicating that your request has been approved.
    • If your request has been denied - you will receive an email indicating that your request has been denied and possibly a request for more information.
How do I add Service Communities to my PSAP?
  • NOTE: You must have Public Safety Administrator security permissions to perform this action.
  • Under 'psap registry' on the red menu navigation bar, find your PSAP and click on 'Details'.
  • Under the name of your psap click on 'SERVICE COMMUNITIES'.
  • Click on 'edit' below the yellow message bar.
  • Then click on 'add community'.
  • Find your community and then click 'Select'.
  • If you need to add more than one community, repeat the above mentioned step.
  • Once you are done, click 'submit request'.
  • Your request will be sent to a NENA Administrator - once the NENA Administrator reviews this request it may be approved or denied.
    • If your request has been approved - you will receive an email indicating that your request has been approved.
    • If your request has been denied - you will receive an email indicating that your request has been denied and possibly a request for more information.
We're pleased to present you with this website and appreciate your support. If you have any questions or need assistance with the website please call or email our customer support team.

Roger Hixson, ENP
Technical Issues Director
National Emergency Number Association
202.618.4405

rhixson@nena.org

 

NENA PSAP Registry Website Customer Support
Roger Hixson, ENP
Technical Issues Director

202.618.4405
rhixson@nena.org
Fran Sloan
Customer Support

740.756.4154
911pdb@nena.org

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