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12/5/2016 » 12/9/2016
Center Manager Certification Program - Natick, MA

1/14/2017 » 1/28/2017
ENP Exam - Winter 2017

1/16/2017 » 1/20/2017
CMCP - Chandler, AZ


Preparation for PSAP Management
Category: Expanding Your Horizons
Instructor(s): Tonya Pearce, ENP

As telecommunicators, we have all wondered if we have what it takes to make it in management. But what goes on beyond what we see on the PSAP floor? It is a common misconception that in order to be a good manager you need only operational and supervisory experience. While these are assets, there is a great deal more involved in running a PSAP.

This course is designed to give those with managerial aspirations the inside scoop about the issues that they need to be familiar with in order to prepare for what lies ahead. Based on the experiences of those who have risen through the ranks, attendees will hear about such diverse and critical topics as management styles, elements necessary for successful PSAP management, and planning and goal setting.



NENA Courses - Expanding Your Horizons

More InfoHide Info ]
The Expanding Your Horizons course suite focuses on a number of the major PSAP-centric issues impacting public safety professionals nationwide – be they the telecommunicators on the floor, the communications center directors, or anyone in between. If you are looking to hone your skills, increase your awareness, or take your talents to the next level, these are the classes for you.
Item Name Posted By Date Posted
Overcoming Negativity in the Comm Center Link  more ] Administration 12/3/2011
Supervisory Development Link  more ] Administration 2/6/2014
Customer Service for 9-1-1 Professionals Link  more ] Administration 12/3/2011
Ostrich to Eagle: Improving the PSAP Work Culture Link  more ] Administration 12/3/2011
Change Management in 9-1-1 Link  more ] Administration 12/3/2011
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