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10/1/2016 » 10/15/2016
ENP Exam - Fall 2016

10/3/2016 » 10/7/2016
Center Manager Certification Program - Cary, NC

10/5/2016
#WebinarWednesday - Keep Your Center Out of the Headlines!

10/9/2016 » 10/13/2016
SBP & CIF 2016


SBP Sessions
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Session Types

101: During these sessions, attendees learn how all sides of the 9-1-1 community put NENA standards to work every day. You’ll hear from 9-1-1 leaders sharing how they have implemented standards to create and maintain successful PSAPs and companies. The takeaway: Lessons and strategies you can use in your own agency or company to get better results, right away.

Hands-On: These sessions are where the rubber meets the road! Attendees collaborate to develop the standards and documents that guide and inform the way 9-1-1 works. These sessions feature many knowledgeable and passionate professionals sharing their experiences, insights, and opinions to help make a better 9-1-1 system for everyone.

Thought Lab: In these sessions attendees discuss, debate, and dream about the future of 9-1-1... and then take action! Where are we going in the next years, decades, and beyond? Learn what steps you can take to support where we are going and help ensure that we are able to meet the challenges of tomorrow.


Monday, October 10

9:30AM – 10:30AM

FirstNet & NG9-1-1
Session Type: 101
Know Before You Go: About FirstNet
Outcome: A basic understanding of FirstNet, how PSAPs and responders will use it, and how it will interface with NENA i3 architecture
This session addresses the linkages between existing NG standards and FirstNet, the wireless public safety broadband network currently under development, including identifying areas that are possible sources of cooperation and coordination to improve outcomes and reduce costs and project timelines.

Telecommunicator Schedules & Work-Hours
Session Type: Hands-On
Know Before You Go: NENA PSAP Daily Personnel Operations Standard; your agency’s scheduling system/methods
Outcome: Obtain recommendations and suggestions from the audience
New information on stress, wellness, and the impact of technology are changing the way we think about shift work. Attendees will discuss efforts to revise and update the existing NENA standard to include baseline recommendations on scheduling - number of hours, hours off between shifts, and more.

The Latest NENA Standards: An Overview
Session Type: 101
Attend this session to learn all about the latest NENA standards issued over the last year. This is your chance to ask questions and gain insights into what these hot off the presses documents mean for your center and the 9-1-1 Industry.

9:30AM – 12:00PM

Developing the Conveyance of EIDD: Through NG9-1-1 & Beyond
Know Before You Go: Familiarity with the draft joint APCO/NENA EIDD ANS standard
Session Type: Hands-On
Outcome: Input on conveyance protocol(s) and if requests and responses for resources should be supported by the standard
This session facilitates discussion to develop a standardized method to assure that critical information within the EIDD is able to be conveyed to multiple points within and outside the ESInet in a manner that is predictable, functional, and efficient.

10:45AM – 12:00PM

Defining & Updating Classes of Service & Other Identifiers in NG9-1-1
Session Type: Hands-On
Know Before You Go: Know what classes of service and identifiers are being used on your system today and which ones are considered critical, desirable, redundant, confusing, or unhelpful for purposes of transition to NG-1-1 identifiers.
Outcome: An understanding of current status and issues to consider near-term and long-term for NG9-1-1, as well as what future work needs to be done
Attendees will discuss new or revised class of service and other identifier values being proposed for inclusion into a NENA document and how to incorporate the class of service concept into an NG9-1-1 environment.

NENA Standards: Under Construction
Session Type: 101
This session provides a summary of NENA standards that are currently in development, outlines anticipated timelines of completion, and identifies where additional effort is required. If you’re new to the process and would like to get involved, then this session will help you identify which working groups would benefit from your expertise!

1:20PM – 2:20PM

NG9-1-1 Public Education Efforts
Session Type: Hands-On
Outcome: A recommendation on the primary target audience for the document, as well as what the key message should be
This session is where attendees can discuss, brainstorm, and identify key messaging points, target audiences, and delivery vehicles for inclusion in a public education plan for NG9-1-1.

Operations Standards: A Formula for Success
Session Type: 101
Do standards really make that much of a difference? Yes! This session highlights some of the most significant operations-related standards, including call processing and QA/QI. Attend to learn what these standards really mean and how they apply to the work that your company or 9-1-1 center does.

1:20PM – 3:30PM

EIDD Management
Session Type: Hands-On
Know Before You Go: Knowledge of what an EIDD is
Outcome: Obtain recommendations and suggestions on how to manage EIDDs
This session provides an update on draft work in progress and facilitates discussions around what 9-1-1 authorities and PSAP managers need to know to make successful EIDD decisions and choices.

2:30PM – 3:30PM

Continuing the Quest for Wireless Location Accuracy
Session Type: 101
Know Before You Go: Understand differences between civic address and geo location forms of location
Outcome: Obtain recommendations and suggestions from the audience
This is arguably the hottest topic in 9-1-1 today! This session covers new and emerging technologies, updated FCC requirements, the move towards "dispatchable location,” the National Emergency Address Database (NEAD), and more. Attendees will share ideas about what improvements can be made and how location information can be presented to telecommunicators in a meaningful and actionable manner.

Formulating the Educational Path to a Career in 9-1-1
Session Type: Thought Lab
Outcome: Obtain recommendations and suggestions from the audience
This session discusses the ongoing effort to develop a standard to address education needs for aspiring public safety communications professionals at the high school and college level. The intent is for NENA to develop a standard that provides guidance to institutions and agencies implementing 9-1-1 job training programs.

Technical Standards: Paving the Way to NG9-1-1
Session Type: 101
NENA provides many of the standards that guide how 9-1-1 works today, as well as how it will work in the future. Join us for an intensive review of the NENA standards that govern the 9-1-1 systems, from addressing and call delivery to information exchange and data conveyance.

3:40PM – 5:15PM

Apps & 9-1-1
Session Type: Thought Lab
This facilitated discussion examines standardizing the delivery of calls and information from external applications through E9-1-1 and NG9-1-1 using the appropriate mechanisms for routing and dissemination to PSAPs and throughout the emergency response chain.


Tuesday, October 11

8:00AM – 9:20AM

Funding & Governance
Session Type: Thought Lab
Outcome: Obtain recommendations and suggestions from the audience
In this session, attendees will discuss how NENA can provide guidance to PSAPs and 9-1-1 authorities on funding sources and mechanisms as consumer trends evolve and traditional models become obsolete. Participants will also examine and propose governance models to support NG9-1-1 and other future 9-1-1 efforts.

Developing NG9-1-1 PSAP System Standards
Session Type: 101
Outcome: A broad understanding and functional details of selected NG9-1-1 technologies
This session focuses on the NG9-1-1 PSAP standard, which defines many new functions and interfaces designed to take advantage of NENA’s i3 architecture.

NENA & the High-Performing PSAP
Session Type: 101
Have you ever wondered just how NENA can help your PSAP get better results? Join us for an informative review of just how NENA standards, documents, conferences; and other resources can help improve the performance of your center and the safety of your community.

9:30AM – 10:30AM

Improving Accuracy & Consistency in Location Validation
Session Type: Hands-On
Know Before You Go: What an LVF is, and how it works at a high level (described in sections 4.4 and 5.3 of the latest draft version of the i3 document)
Outcome: Examples of technical and operational issues that could cause inconsistent validation results, as well as a list of future work to be considered
This session discusses technical and operational issues that could cause Location Validation Functions (LVFs) to produce inconsistent location validation results (some LVFs claiming a location is valid while others claiming it is not). Attendees will explore cases in which inconsistencies could occur and develop recommendations for mitigating those issues.

Understanding & Defining Additional Data Interfaces in NG9-1-1
Session Type: 101
Know Before You Go: NENA’s NG9-1-1 Additional Data standard
Outcome: An understanding of what additional data is and how it is managed in NG9-1-1, as well as how you may participate in ongoing development work.
This session introduces the audience to the additional data interface standards, describes how additional data is exchanged between NG9-1-1 components, and provides examples of how this information might be used in the future.

NENA Pipeline Standard Update
Session Type: 101
Outcome: Obtain recommendations and suggestions from the audience
This session addresses the upcoming changes in the NENA pipeline standard and provides an opportunity to discuss and ask questions about the existing standard and NENA support for pipeline incidents.

NENA & the 9-1-1 Industry (Part One)
Session Type: 101
In this presentation, panel discussion, and question and answer session, vendors will relate how they leverage NENA standards to develop products that help ensure the success of 9-1-1 systems and operations, as well as meet the current and future needs of the public.

10:45AM – 12:00PM

Defining Map Services in NG9-1-1
Session Type: Hands-On
Know Before You Go: Familiarity with GIS and operations needs for map displays in PSAPs and for first responders.
Outcome: Framework for a map services document
PSAPs and first responders need access to reliable map views fed by a common authoritative source. This session examines what PSAPs and first responders need to be able to effectively utilize map information and facilitates discussion of how these needs can best be met.

Cybersecurity & Resiliency Throughout the NG9-1-1 Ecosystem
Session Type: Hands-On
Know Before You Go: Review NG-SEC, review TFOPA, CSRIC, NIST documents to expand knowledge
Outcome: Attendees will have a greater understanding of potential security threats and security management methods that may prevent vulnerabilities.
This session facilitates discussion and conversation to develop strict guidelines and processes to ensure resilient and secure emergency services within the entire NG9-1-1 system – core services, networks, and PSAPs.

The Upcoming NENA Standard on Department of Defense Notifications
Session Type: 101
In this session, representatives from NENA and the Department of Defense will discuss the concepts and issues around the forthcoming NENA standard on notifications to the Department of Defense for certain incident types occurring in proximity to the 12,000+ Department of Defense facilities across the United States.

State NG9-1-1 Efforts: A Standards Case Study
Session Type: 101
Join representatives from the Ohio 9-1-1 Program office to learn about the efforts currently underway to develop and deploy NG9-1-1. Topics such as funding, governance, communication, and project management will be highlighted.

1:30PM – 2:30PM

Developing the MSAG Conversion Service
Session Type: Hands-On
Know Before You Go: Basic MSAG and PIDF-LO format & functions
Outcome: Specification framework from which a standard could be developed and identification of potential data provisioning obstacles
Participants will assist in developing detailed specifications to provide standardization in the development of a functional MSAG Conversion Service (MSC).

Managing & Monitoring NG9-1-1
Session Type: 101
Know Before You Go: NG9-1-1 Transition Planning Considerations
Outcome: Attendees will have an understanding of how NG9-1-1 systems and services interact in the overall NG9-1-1 hierarchy, as well as what systems and services must be monitored and managed.
This session provides an overview of what can and should be monitored in NG9-1-1, as well as how you can build effective processes and procedures to reduce the risk of service loss or degradation.

NENA & the 9-1-1 Industry (Part 2)
Session Type: 101
In this informative and interactive discussion, NENA staff and two 9-1-1 technology companies discuss how vendors can successfully engage the 9-1-1 community to ensure they meet the needs of PSAPs and citizens. Discussion will emphasize communication, messaging, and marketing, as well as how new vendors in the 9-1-1 space can use standards, documents, and other resources to find success.

2:40 PM – 3:40PM
Defining & Planning for Spatial Interface Layer Replication
Session Type: Hands-On
Know Before You Go: A working knowledge of GIS and the GIS needs of NG9-1-1
Outcome: A documented set of operational and technical questions, concerns, and ideas for improvement, as well as suggested topics for future NENA documents
This session explores the need for more material relating to the definition of the GIS data spatial interface layer replication mechanism as presented within the NENA standard.

Developing i3 v3
Session Type: Hands-On
Know Before You Go: Be familiar with the NENA i3 standard.
Outcome: Develop an understanding of current i3 v3 topics and develop and prioritize a list of potential topics for inclusion in i3 v3, as well as identify the working group structure
i3 is the main building-block standard for NG9-1-1. With version 2 almost ready, it’s time to start work on version 3. This session provides attendees with the opportunity to share opinions on how to form or restructure working groups to develop the next iteration of the document in accordance with the ANSI process development environment.

Moving 9-1-1 to the Future
Session Type: Thought Lab
How do we successfully move 9-1-1 towards the future? This is a critical question for vendors, PSAP managers, dispatchers, industry stakeholders, and even the public. Although many steps have already been taken, much work remains to be done. Join us for this presentation and discussion on what we can do to help move towards nationwide deployment of NG9-1-1 and the 9-1-1 system of tomorrow.

3:50PM – 5:20PM

NG9-1-1: A System of Critical Data supporting a Critical System of Systems
Session Type: Thought Lab
This fascinating, interactive session discusses new data elements, functions, and needs in an understandable way by explaining the standards that guide the development and usage of these new data elements and databases for NG9-1-1.


Wednesday, October 12

8:30AM – 9:50AM

The Future of GIS in the 9-1-1 World
Session Type: Thought Lab
This exciting, informative, and interactive session details one of the essential building blocks of 9-1-1 today and in the future: GIS. A review of critical GIS concepts will be provided, as well as insights into GIS governance, management, new developments, trends, and innovations. A variety of speakers from GIS vendors, 9-1-1 agencies, NENA, and other organizations will explain why knowing GIS is not just optional for those in the 9-1-1 community: It is essential!

10:00AM – 11:15AM
The NG9-1-1 System of Tomorrow: Tech, Ops, & Human Factors
Session Type: Thought Lab
9-1-1 is not just 9-1-1 anymore; it is a system of systems. This is the fundamental truth of NG9-1-1 and serves as a starting point for this critical session. No matter what your role is in 9-1-1, to be successful you must have a conceptual understanding of what happens between the start of the call and the work of the call-taker. This is only more-so the case in the NG9-1-1 world. Leading experts on 9-1-1 will share their insights, highlighting the work that has been started and the work that will be done to modernize and improve the nation’s 9-1-1 system.

11:15AM – 11:45 AM
Closing Session & Wrap Up
All SBP attendees will meet for a review of lessons learned, next steps, and some attendee awards!

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