Social Networking in 9-1-1 PSAPs
availability of Internet access and increasing development of websites and
smart phone applications available to the public that allow individuals to
quickly communicate information about themselves in a digital world has
transformed how society communicates. These technologies, defined as part
of Web 2.0 (includes Twitter, Facebook and other social networking sites and
widgets), have created methods of communicating that are quickly becoming a
primary method of communicating between individuals, especially in specific
demographics such as teenagers. Social networking is quickly becoming the
predominant method of keeping individuals informed about a variety of current
events on both a personal level as well as events in global community.
The popularity of social networking applications has been facilitated by the
offering of numerous free or low-cost applications and the mobility provided to
consumers through smart phones. This has created a phenomenon where the
public may be made aware of a public safety incident prior to the first 9-1-1
call being received at the PSAP to report the emergency.