TTY/TDD Communications Standard Operating Procedure Model
This document has been developed to serve as a model standard operating procedure for handling TTY/TDD Communication within Public Safety Answering Points (PSAPs).
To provide uniformity and consistency in the handling of these calls, the following call-taking standards are recommended:
- Telecommunicator training
- Identification of TTY/TDD calls
- TTY/TDD equipment and operation
- Call handling process
In addition, this document provides a description of the variations in communicating with the hearing and speech impaired, such as the acoustic coupler mode, Voice Carry Over, Hearing Carry Over and Relay Service Calls.