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TTY Training Standard
Full Name:
Minimum Training Standard for TDD/TTY Use in the Public Safety Communications Center 
Document Type: Standard
Number: APCO/NENA ANS 3.105.1-­‐2015 (originally NENA 52-001 and 52-003)

This standard identifies the minimum training requirements for Telecommunicators
specific to providing direct and equal access to public safety services to people who use a
TTY/TDD to communicate, in accordance with the Americans with Disabilities Act and
Department of Justice requirements. This document seeks to define the knowledge, skills,
competencies, and minimum training requirements of individuals who receive emergency
telephone calls from the public as well as the agency’s responsibilities for providing
training, written directives, and testing in this critical function.

Committee Name(s): Accessibility

Created: 01/04/2005

TTY Training Standard
(c) 2013-14 NENA - National Emergency Number Association, Alexandria, VA
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