VoIP E9-1-1 Deployment and Operational Guidelines
This document has been developed as a best practice for the deployment of VoIP E9-1-1 service. As such, its primary goal is to set expectations and improve communications among the parties involved in the deployment process. The intent of this document is to offer guidance to VoIP Providers, 9-1-1 Governing Authorities and PSAP Managers/Administrators prior to and during the process of VoIP E9-1-1 deployment. This document specifically addresses VoIP E9-1-1 deployments using dynamic ALI. It does not cover static VoIP using traditional wireline ALI.
This document is has been developed to assist 9-1-1 Governing Authorities, PSAP Managers/Administrators and VoIP Providers with the process of VoIP E9-1-1 deployment. As such, its primary goal is to set expectations and improve communications among the parties involved in the deployment process. Guidance is provided on the following topics:
- PSAP and VSP Preparation
- Deployment Planning
- MSAG Validation
- Technical and Maintenance Issues
A checklist outlining VoIP implementation and a sample shell record are provided as Exhibits.