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About Us

NENA serves the public safety community as the only professional organization solely focused on 9-1-1 policy, technology, operations, and education issues. With more than 7,000 members in 48 chapters across North America and around the globe, NENA promotes the implementation and awareness of 9-1-1 and international three-digit emergency communications systems.


NENA works with public policy leaders; emergency services and telecommunications industry partners; like-minded public safety associations; and other stakeholder groups to develop and carry out critical programs and initiatives; to facilitate the creation of an IP-based Next Generation 9-1-1 system; and to establish industry leading standards, training, and certifications.

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Do You Know How to Make 9-1-1 Work For You?

For forty years, 9-1-1 has served as the vital link between the American public and emergency services. Public education and awareness initiatives throughout the years have contributed in large measure to the incredible and ongoing success of the emergency communications system as a whole. It is imperative that 9-1-1 professionals, teachers, government officials, media representatives, and industry leaders are equipped with the tools necessary to continue these efforts in the face of an ever-changing telecommunications landscape, and that citizens of all ages are well versed in the role they play in ensuring effective and efficient emergency response for themselves and their fellow citizens.
The resources below provide you with the tools necessary to educate yourself and your community on the proper use of the 9-1-1 system, no matter which side of the phone you are on.

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9-1-1 Statistics

9-1-1 Call Volume:

An estimated 240 million calls are made to 9-1-1 in the U.S. each year. In many areas, 70% or more are from wireless devices.



Basic 9-1-1:

Basic 9-1-1 means that when the three-digit number is dialed, a call taker/dispatcher in the local public safety answering point (PSAP), or 9-1-1 call center, answers the call.The emergency and its location are communicated by voice (or TTY) between the caller and the call taker.


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9-1-1 Origin & History

The three-digit telephone number "9-1-1" has been designated as the "Universal Emergency Number," for citizens throughout the United States to request emergency assistance. It is intended as a nationwide telephone number and gives the public fast and easy access to a Public Safety Answering Point (PSAP).
In the United States, the first catalyst for a nationwide emergency telephone number was in 1957, when the National Association of Fire Chiefs recommended use of a single number for reporting fires.

In 1967, the President's Commission on Law Enforcement and Administration of Justice recommended that a "single number should be established" nationwide for reporting emergency situations. The use of different telephone numbers for each type of emergency was determined to be contrary to the purpose of a single, universal number.


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