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12/5/2016 » 12/9/2016
Center Manager Certification Program - Natick, MA

1/14/2017 » 1/28/2017
ENP Exam - Winter 2017

1/16/2017 » 1/20/2017
CMCP - Chandler, AZ

1/27/2017
Tactical Dispatch for the Telecommunicator - Allentown, PA


SBP, CIF, NES Schedule at a Glance
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Sunday, October 9

7:30AM – 6:00PM SBP & Education Summit Registration

8:00AM – 4:30PM Pre-Conference Course: Cybersecurity in the PSAP

8:00AM – 4:30PM Pre-Conference Course: Recruit, Hire, Retain, & Promote for Success

4:30PM – 5:30PM First Timer Orientation

6:00PM – 7:30PM Welcome Reception

Monday, October 10

7:00AM – 5:00PM SBP & Education Summit Registration

8:00AM – 9:20AM SBP Opening Session

8:30AM – 5:00PM Education Summit Course: Center Training Officer Program (Day 1)

8:30AM – 5:00PM Education Summit Course: 9-1-1 Customer Service: Takes Seconds, Saves Minutes

10:00AM – 12:00PM SBP Breakouts

12:00PM – 1:20PM Networking Lunch

1:30PM – 5:15PM SBP Breakouts

Tuesday, October 11

7:30AM – 12:00PM SBP & Education Summit Registration

8:00AM – 12:00PM SBP Breakouts

8:30AM – 5:00PM Education Summit Course: Center Training Officer Program (Day 2)

8:30AM – 5:00PM Education Summit Course: Liability Issues in the 9-1-1 Center

12:00PM – 1:20PM Lunch on Your Own

1:30PM – 5:15PM SBP Breakouts

Wednesday, October 12

8:00AM – 4:00PM CIF & Education Summit Registration

8:30AM – 11:15PM SBP Breakouts

8:30AM – 5:00PM Education Summit Course: Center Training Officer Program (Day 3)

8:30AM – 5:00PM Education Summit Course: Disability Awareness for 9-1-1 Telecommunicators

11:15AM – 11:45AM SBP Wrap-Up Session

11:45AM SBP Adjourns

1:15PM – 2:00PM CIF Opening Session

2:10PM – 5:15PM CIF Breakouts

Thursday, October 13

7:30AM – 10:00AM CIF Registration

8:00AM – 12:00PM CIF Breakouts

12:00PM – 1:00PM Lunch & Learn

1:10PM – 4:00PM CIF Breakouts

4:00PM CIF Adjourns

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