NENA Education Calendar: Upcoming Courses & Webinars
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All courses and workshops run from 8:30am to 5:00pm local time (unless otherwise noted)

 

2018

February 2018

2.26.18 (5-day course) - Center Manager Certification Program (CMCP) - Rochester, NY Register here!

2.28.18 - Webinar: Employee Engagement - Registration coming soon!

March 2018

3.6.18 (3-day course) - 9-1-1 Center Supervisor - Wilmington, MA - MA State Grant Approved - Register here!

3.19.18 - Interpersonal Skills in the 9-1-1 Center - Loveland, CO - Register here!

3.21.18 (3-day course) -  9-1-1 Center Supervisor - Bowie, MD -  SOLD OUT!

3.27.18 - Tactical Dispatch for the Telecommunicator - Augusta, GA - Register here!

3.28.18 - Webinar: Combatting Dispatcher Stress - Registration coming soon!

3.29.18 - Tactical Dispatch for the Telecommunicator - Augusta, GA - Register here!

April 2018

4.2.18 (5-day course) - Center Manager Certification Program (CMCP) - Redmond, WARegister here!

4.2.18 - SOP Development: Refining & Enhancing Your 9-1-1 Center - Petoskey, MI - (MI ID# NENA 201711A) -  Register here!

4.16.18 - Advanced Fire & EMS Dispatching - Indianapolis, IN - Indiana NENA/APCO Conference -  Register here!

4.16.18 - Cybersecurity Awareness - Washington, DC - Register here!

4.17.18 - Recruit, Hire, Retain, and Promote for Success - Indianapolis, IN - Indiana NENA/APCO Conference Register here!

4.19.18 - Tactical Dispatch for the Telecommunicator - Washington, DC - Register here!

4.20.18 - Preventing Telecommunicator Tunnel Vision - Washington, DC - Register here!

4.22.18 - Cybersecurity Awareness - Las Vegas, NV - Navigator - Register here!

4.23.18 - Advanced Fire & EMS Dispatching - Las Vegas, NV - NavigatorRegister here!

4.25.18 - Webinar: Understanding Generation Z - Registration coming soon!

4.27.18 - Liability Issues in the 9-1-1 Center - Lake Buena Vista, FL - FL NENA/APCO Conference - Register here!

4.30.18 (3-day course) - 9-1-1 Center Supervisor - Petoskey, MI - (MI ID# NENA 201610A) - Register here!

May 2018

5.1.18 - Overcoming Negativity - Loveland, CO - Register here!

5.9.18 - Preventing Telecommunicator Tunnel Vision - Virginia Beach, VA - Virginia NENA/APCO 2018 Conference -  Register here!

5.13.18 - Preventing Telecommunicator Tunnel Vision - Wisconsin Dells, WI - WIPSCOM Spring Conference - Register here!

5.14.18 (5-day course) - Center Manager Certification Program (CMCP) - Crystal Lake, ILRegister here!

5.14.18 (3-day course) - 9-1-1 Center Supervisor - Mishawaka, IN -  Registration Coming Soon!

5.15.18 - Cybersecurity Awareness - Buffalo, NY - NYS 911 Coordinators Assoc./NYS NENA Chapter - Spring Conference - Register here!

5.16.18 - Addressing for NG9-1-1 - Lawrenceburg, IN - Register here!

5.30.18 - 9-1-1 Customer Service: Takes Seconds, Saves Minutes - Petoskey, MI -  (MI ID # NENA 201707C) - Register here!

5.30.18 - Webinar: NG9-1-1 GIS Data Development: Registration coming soon!

5.31.18 - Tactical Dispatch for the Telecommunicator - Flint, MI - Register here!

June 2018

6.1.18 - Tactical Dispatch for the Telecommunicator - Flint, MI - Register here!

6.4.18 - Overcoming Negativity - Detroit, MI - (MI ID # NENA 201707A) - Register here!

6.5.18 - 9-1-1 Customer Service: Takes Seconds, Saves Minutes - Detroit, MI - (MI ID # NENA 201707C) - Register here!

6.6.18 -  Overcoming Negativity - Dimondale, MI - (MI ID # NENA 201707A) - Register here!

6.7.18 - 9-1-1 Customer Service: Takes Seconds, Saves Minutes - Dimondale, MI - (MI ID # NENA 201707C) - Register here!

6.12.18 (5-day course) - Center Manager Certification Program (CMCP) - Nashville, TN - NENA 2018 Conference & ExpoRegistration coming soon!

6.15.18 (3-day course) - Center Training Office Program (CTO) - Nashville, TN - NENA 2018 Conference & Expo - Registration coming soon!

6.15.18 (3-day course) - 9-1-1 Center Supervisor - Nashville, TN - NENA 2018 Conference & Expo - Registration coming soon!

6.16.18 - Advanced Call Taking - Nashville, TN - NENA 2018 Conference & Expo - Registration coming soon!

6.16.18 - Cybersecurity AwarenessNashville, TN - NENA 2018 Conference & Expo - Registration coming soon!

6.17.18 - CMCP Alumni Seminar Nashville, TN - NENA 2018 Conference & Expo - Registration coming soon!

6.17.18 - Advanced Fire & EMS Dispatching Nashville, TN - NENA 2018 Conference & Expo - Registration coming soon!

6.17.18 - Advanced Police Dispatching Nashville, TN - NENA 2018 Conference & Expo - Registration coming soon!

6.17.18 - Quality Assurance: Achieving QA/QI in the PSAP Nashville, TN - NENA 2018 Conference & Expo - Registration coming soon!

6.17.18 - PSAP Design Nashville, TN - NENA 2018 Conference & Expo -  Registration coming soon!

6.17.18 - Effective Call Handling Strategies for Individuals with DisabilitiesNashville, TN - NENA 2018 Conference & Expo - Registration coming soon!

July 2018

7.11.18 - Leadership in the 9-1-1 Center - Loveland, CO - Register here!

7.16.18 (5-day course) - Center Manager Certification Program (CMCP) - Omaha, NE - Education Summit - Registration coming soon!

7.16.18 - Interpersonal Skills in the 9-1-1 CenterOmaha, NE - Education Summit - Registration coming soon!

7.17.18 - 9-1-1 Customer Service: Takes Seconds, Saves Minutes Omaha, NE - Education Summit - Registration coming soon!

7.18.18 -  Tactical Dispatch for the Telecommunicator - Omaha, NE - Education Summit - Registration coming soon!

7.25.18 - Webinar: Workplace Wellness - Registration coming soon!

7.30.18 (3-day course) - Center Training Office Program (CTO) - Rutgers University, NJ - Education Summit - Registration coming soon!

7.30.18 - Tactical Dispatch for the Telecommunicator - Rutgers University, NJ - Education Summit - Registration coming soon!

7.31.18 - Effective Call Handling Strategies for Individuals with Disabilities - Rutgers University, NJ - Education Summit - Registration coming soon!

8.1.18 - 9-1-1 Customer Service: Takes Seconds, Saves Minutes Rutgers University, NJ - Education Summit - Registration coming soon!

August 2018

8.13.18 (5-day course) Center Manager Certification Program (CMCP) - Fort Worth, TX - Register here!

8.29.18 - Webinar: Leadership From Any Chair - Registration coming soon!

September 2018

9.10.18 - Overcoming Negativity - Gaylord, MI - (MI ID # NENA 201707A) - Register here!

9.11.18 - 9-1-1 Customer Service: Takes Seconds, Saves Minutes - Gaylord, MI - (MI ID # NENA 201707C) - Register here!

9.12.18 - Overcoming Negativity - Marquette, MI - (MI ID # NENA 201707A) - Register here!

9.13.18 -  9-1-1 Customer Service: Takes Seconds, Saves Minutes - Marquette, MI - (MI ID # NENA 201707C) - Register here!

9.17.18 (5-day course) - Center Manager Certification Program (CMCP) - Colorado Springs, CO - Register here!

9.26.18 - Webinar: Handling Transportation-Related Calls - Registration coming soon!

October 2018

10.15.18 (5-day course) - Center Manager Certification Program (CMCP) - Charlotte, NC - Register here!

10.31.18 - Webinar: Project Management - Registration coming soon!

November 2018

11.12.18 (5-day course) - Center Manager Certification Program (CMCP) - Anaheim, CA - Register here!

11.16.18 - Preventing Telecommunicator Tunnel Vision - Loveland, CO - Register here!

 

 

Course Pricing (unless otherwise noted)*.
   1 Day   2 Day  3 Day  CMCP
NENA Member  $199  $299  $399  $1000
Non-Member  $275  $425  $550  $1200

 

Questions? Want to bring a course directly to you?

Visit our Host a Course page to find out how you can bring it directly to you. You can also contact NENA's Education Director, Ty Wooten, for additional information.

*All prices in US Dollars

**NENA Education & Training Cancellation Policy:  Students registered for NENA Education & Training courses must notify, in writing (email), the Education Director they are not able to attend the course at least 21 days in advance of the beginning of the course for a full refund.  Cancellation requests received within 20 days of the start of the course, will result in the registrant receiving a credit in the amount of the registration.  This credit is good for one year and can only be used for NENA Education & Training courses.