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3/1/2017 » 6/1/2017
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CMCP - Grand Rapids, MI

NENA Education Summits
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In an effort to help to bring more in-person training to our members across the nation, we are pleased to announce the NENA Education Summit series! These three-day summits are being held in selected regional hubs around the country, providing the area’s 9-1-1 professionals with opportunities to attend three different highly requested NENA courses in three days. It’s perfect for anyone looking to gain knowledge, develop career-enhancing skills, and earn points towards ENP certification and re-certification.

Plan now to attend one of the upcoming Summits!


The 2017 NENA Education Summit Schedule

May 3 - 5, 2017 l  Jacksonville Police Dept. Training Facility Jacksonville, AR

Register Here!

Attend one, two, or all three days of training! These courses are perfect for anyone looking to gain knowledge, develop career enhancing skills, and earn points towards ENP certification and re-certification.

9-1-1 Center Supervisor Program (3 days)
Wednesday, May 3 - Friday, May 5 | 8:30am – 5:00pm each day

This course gives new supervisors the skills they need to succeed in their positions. Experienced supervisors leave with updated, refreshed skills that further their careers.

Using a combination of lecture and practical exercises, students learn the supervisor's role in HR, tools to get organized, how to effectively make the transition from line-level to supervisor, how to build and lead a team, supervisor-specific communications, conflict resolution, performance evaluations, stress management techniques, and many other skills and tips for their toolbox. 


Disability Awareness Training for 9-1-1 Telecommunicators
Wednesday, May 3 | 8:30am – 5:00pm

Presented in partnership with Niagara University. This course brings together education on disabilities while enhancing sensitivity. The class includes definitions, etiquette and interaction skills, the disabled perspective, information on impairments, and current trends and topics, all relevant to 9-1-1 call takers and dispatchers. This unique training provides attendees a greater understanding of the challenges faced by the disabled community when using 9-1-1, techniques to process these calls, and insight into potential impacts on dispatch and response.


Recruit, Hire, Retain, & Promote for Success
Thursday, May 4 | 8:30am – 5:00pm

Keeping a PSAP fully staffed can be a challenge for any agency. The desire to keep console seats filled paired with the need to fill them with qualified and reliable employees is one of the more difficult tasks 9-1-1 Centers can face. The next phase of this process is retaining the employees you have hired by actively investing in their careers as public safety professionals. This course provides information on all aspects of personnel, from creating a strong hiring policy to building and promoting successful candidates. Students will learn best practices for each stage of the process, and will take home real-world examples, as well as benefit from class discussion as colleagues share their successes. Participants will also take home ideas on how to retain their employees, and how to support them throughout their careers.


Tactical Dispatch for the Telecommunicator
Friday, May 5 | 8:30am – 5:00pm

In today’s communication centers, the need for Tactical Dispatchers is increasing. Agencies are sending their 9-1-1 Telecommunicators into field situations to staff communications vehicles for a variety of incidents. In this course, Telecommunicators will be given the background and training to transition into this different role. Topics will include: What is Tactical Dispatching, factors in deployment, on scene roles and responsibilities, and proper use of common field communication technology.



9-1-1 Center Supervisor Program (3-day course) -  $300.00 / student


Disability Awareness Training for 9-1-1 Telecommunicators - $100.00 / Student

Recruit, Hire, Retain & Promote for Success - $100.00 / Student

Tactical Dispatch for the Telecommunicator - $100.00 / Student


Questions about how to register contact Ty Wooten.  


Additional Dates and locations are being developed and more information will be coming soon!


Thanks to our previous hosts & sponsors:



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