NENA's Mission & Vision
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A public made safer and more secure through universally-available state-of-the-art 9-1-1 systems and trained 9-1-1 professionals.

NENA's Mission


NENA: The 9-1-1 Association improves 9-1-1 through research, standards development, training, education, outreach, and advocacy.

We are more than 11,000 members and 47 chapters strong - a membership dedicated to saving lives. We work every day on a single, yet vital, mission: providing an effective and accessible 9-1-1 service for North America. In short, we are a membership dedicated to making 9-1-1 and emergency communications work better, and measure our success in the lives that are saved by 9-1-1 each day.

Serving as a link in the delivery of emergency services, 9-1-1 has, throughout its evolution, become recognized as an asset of the North American public. And the NENA organization has been connected to 9-1-1 every step of the way.

Years ago, the National Telecommunications Information Administration (NTIA) sponsored the first three national 9-1-1 meetings in an effort to create industry awareness of 9-1-1 and collect information on emergency systems already in use. In 1982, the National Emergency Number Association (NENA), a not-for-profit corporation, was founded as a result of these meetings and to further the goal of "One Nation – One Number."

From assisting and promoting new system installations, to educating managers on the latest technologies and business practices, NENA and its members have been intertwined with 9-1-1 during the growth and development of the 9-1-1 systems in North America. NENA is proud to share this heritage, and as an organization, we are uniquely positioned to take 9-1-1 to new heights and to meet new challenges.

In the 9-1-1 industry, NENA is widely recognized as the standard-setting organization, and its members are the experts in 9-1-1. The NENA membership – the breadth and depth of its knowledge and the quality of its leadership – has made 9-1-1 successful. Together, NENA’s leadership team represents the diverse NENA membership, and collectively, the 9-1-1 industry. NENA is an organization dedicated to saving lives through the improvement of 9-1-1 services in North America, and beyond. We are dedicated to making a difference through our work and our collective 9-1-1 association - NENA.