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12/5/2016 » 12/9/2016
Center Manager Certification Program - Natick, MA

1/14/2017 » 1/28/2017
ENP Exam - Winter 2017

1/16/2017 » 1/20/2017
CMCP - Chandler, AZ

1/27/2017
Tactical Dispatch for the Telecommunicator - Allentown, PA


SBP Pre-Conference Courses
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Cybersecurity in the PSAP | Sunday, October 9 | 8:00AM – 4:30PM
PSAPs around the country are facing cyber-threats almost daily. With the move to NG9-1-1, planning for and implementing cybersecurity measures is critical. In this course, PSAP directors and managers will come to understand what cybersecurity means in the world of 9-1-1; discuss the most severe cyber-risks to public safety; and learn how to develop the policies, procedures, and protocols necessary to prevent and mitigate the damage caused by software viruses and network intrusion attacks.

Recruit, Hire, Retain & Promote for Success | Sunday, October 9 | 8:00AM – 4:30PM
Staffing your center with employees you can be proud of is not a guessing game; with a plan in place for recruiting, hiring, retaining, and promoting employees, you can ensure that your center always has the right people in the right seats. This course provides you with a comprehensive roadmap to writing job descriptions and associated policies, expanding and enhancing your candidate pool, putting processes in place that help you make the right hiring decisions, overcoming the challenges that lead to employee burnout and turnover, and developing your highest achievers into the next generation of center leaders.

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