The 9-1-1 System Reference Guide gives service providers the information they need to research and contact PSAPs and selective router service providers for planning/informational purposes, and to support FCC-compliant 9-1-1 call routing.

• Available to NENA validated Service Providers
• Includes Wireline Primary PSAP’s only
• Online access via individual UserID and password
• Virtual data updates
• Pricing:
  
  • $25,000 per year for all NENA USA Regions
    
    • 2 yr discount of 10%
    • 3 yr discount of 15%
• Data Fields Utilized by Product:
  • PSAP Name
  • PSAP County
  • PSAP Community
  • PSAP State
  • PSAP Contact Name
  • PSAP Contact Type
  • PSAP Contact Telephone Number
  • PSAP Contact Email Address
  • Type of PSAP
  • pANI Dynamic Data Access status for PSAP
  • Selective Router Name
  • Selective Router Operator
  • SR Switch Type
  • LATA Name
  • Area Codes Supported by SR
  • SR Community
  • SR State
  • SR County
  • Count(ies) Name Supported by SR
  • PSAPs Supported by SR
  • Selective Router Operator Interconnect Group Contact Name
  • Selective Router Operator Interconnect Group Contact Telephone #
  • Selective Router Operator Interconnect Group Contact Web Site
  • Selective Router Operator Interconnect Group Contact Email

 How to Purchase a N. American 9-1-1 Resource Database Product

• Send an email to 911RDB@nena.org
• Identify the Product you wish to purchase:
  • 9-1-1 System Reference Guide
  • Manual Routing Data for Call Centers
  • PSAP Contacts Listing
  • PSAP Marketing/Mailing Listing
• Provide Requester Data:
  • Date of Request
  • Your name
  • Your Contact Telephone Number
  • Your Email Address
  • Planned use for the chosen product
• Associated Employer Information:
  • Company/Entity Name
  • Street Address
  • City
  • State
  • Zip Code +4
  • Type of Company
  • Web Site
• Validation Contact Information (for NENAs use to validate request):
  • Contact name
  • Contact Title
  • Contact Telephone Number
  • Contact Email Address