South Carolina NENA

PSAP Registration Instructions

 

These instructions will help you fill out the PSAP Registration form for the TERT Program.
Please type all of the information on the PSAP Registration form.

1. PSAP Name/ Comm. Center Name - What is the Official Name of your Center? So and So County, Such and
    Such City 911 Center, whatever your proper name is, enter that in the block.


 

2. What is the name of the County that you are located in?

 

 

3. Are you a Primary or Secondary PSAP?

 

 

4. What is the mailing address of your PSAP?

 

 

5. What is the Physical address of your PSAP?

 

 

6. What is the phone number, Fax number and web site address or email address for your PSAP?

Please include area codes, and any extensions.

 

 

7. What is the Name of your Director or Manager of your Center?

Phone Number?

Email Address?

 

8. How many:

Full time employees per shift do you have?

Part time employees per shift do you have?

How many Call-Takers per shift?

How many Dispatchers per shift?

 

 

9. What are your hours of Operation?

Please break this down by shifts. If you have special shifts for

overlapping shifts, special shifts, call-taker shifts, or other special circumstances, please include and

explain this.

 

10. Do you provide basic or Enhanced 911 services to your community?

 

11. What is the 911 line surcharge rate that you charge your telephone customers?

 

 

12. How many separate Dispatch consoles are there in your Communications Center?

How many Call-Taker consoles. Please stipulate whether these positions may be used as either or must be

used as indicated.

 

13. Number of agencies dispatched for:

Law Enforcement – How many –

Fire – How many –

Medical – How many –

Other - How many –

TOTAL –

 

 

 

14. What type of (brand name)CAD system do you have?

 

 

 

15. Do any of your agencies:

Utilized MDC’s or MDT’s for silent dispatch of incident calls?

Utilize Unit tracking?

Utilize AVL?

GIS/Mapping?

 

 

16. What type (Brand name) of Phone system do you have?

 

 

 

17. What type of (brand name) Radio system do you have?

Can you use headsets on it, if so, what brands or types are compatible?

 

 

18. What kind of Emergency Medical Dispatch system do you use, if any?

 

 

 

 

 

 

19. Do you feel that you can provide a team to assist another Communication Center in the event of an Emergency?

How many from your Center could deploy at once?

 

 

20. What is the name of the City/County Commission Chairperson, Sheriff, Chief of Police, etc., that is in ultimate control of your PSAP?

Mailing Address

Phone Number

Fax Number

Email

 

21. Name of the person within your agency that is willing to act as the Contact Person for the Tert Program.

Name

Phone number

Cell number

Pager number

Email address

Mailing address

 

 

 

 

22. Name of 2nd person within your agency that is willing to act as the Contact Person for the Tert Program,

in lieu of the 1st not being available.

Name

Phone number

Cell number

Pager number

Email address

Mailing address

 

 

 

 

 

ADDITIONAL INSTRUCTIONS

A.  Your Department must have signed up and participate in the SC State Mutual Aid Plan.
B.  Your Department must have a letter authorizing you to participate from your jurisdictional Electoral Body.
C,  You must request and maintain registration of your PSAP with NENA.
D. You must fill out this form in its entirety and submit it in a timely manner.