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TTY/TDD Communications SOP

Date added: Mar 3 - 05:15 pm
Document Information
Full name: 
TTY/TDD Communications Standard Operating Procedure Model Recommendation
Document type: 
Standard
Standard number: 
56-004
Document description: 

This document has been developed to serve as a model standard operating procedure for handling TTY/TDD Communication within Public Safety Answering Points (PSAPs).

To provide uniformity and consistency in the handling of these calls, the following call-taking standards are recommended:

  • Telecommunicator training
  • Identification of TTY/TDD calls
  • TTY/TDD equipment and operation
  • Testing
  • Call handling process

In addition, this document provides a description of the variations in communicating with the hearing and speech impaired, such as the acoustic coupler mode, Voice Carry Over, Hearing Carry Over and Relay Service Calls.

Committee Information
Committee Name(s): 
Operations - Standard Operating Procedures
Committee type: 
Operational
Document Dates
Created: 
06/25/2005
DocumentSize
TTY/TDD Communications SOP164.02 KB
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