Enhanced Caller Management - Arlington Heights, IL
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Enhanced Caller Management - Arlington Heights, IL

When: 03/20/2018
8:30AM - 5:00PM
Where: Northwest Central Dispatch
1975 E. Davis St.
Arlington Heights, Illinois  60005
United States
Contact: Ty Wooten, ENP
(202) 618-4408

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As any experienced Telecommunicator will know, effectively answering and processing 9-1-1 calls is an art.  From listening skills to decision making, local knowledge to performing efficiently in a crisis, the journey to becoming a star performer “under the headset” never really stops. Join NENA for an eight-hour learning experience that will enhance basic standards, protocols, and policies to help you advance to the next level of 9-1-1 call-taking proficiency on your journey towards professional mastery. We will cover topics ranging from handling infrequent but highly critical events, advanced listening skills, and how to build a plan to keep your skills growing to meet new challenges. Along with the shared insights and experiences of NENA instructors, this course will help you become a better call-taker and a better professional, improving outcomes for your agency and the community you serve.