THREE DAYS THREE CLASSES
October 1-3, 2018 l Tulane University l New Orleans, LA
Attend one, two, or all three days of training! These courses are perfect for anyone looking to gain knowledge, develop career enhancing skills, and earn points towards ENP certification and re-certification.
Center Training Officer Program (3 days)
Monday, October 1 - Wednesday, October 3 | 8:30am – 5:00pm each day
In the PSAP, people are your most important resource. The three-day NENA Center Training Officer (CTO) Program provides you with the proper framework to train your new employees, which leads to better performance and higher retention rates. The course covers proper documentation of performance, evaluation of performance, setting milestones, and developing a plan for trainee success. CTO software with the exclusive NENA Daily Observation Report template is provided by Agency360 Public Safety Software.
Liability Issues in the 9-1-1 Center
Monday, October 1 | 8:30am – 5:00pm
9-1-1 center personnel face exposure to legal liability both inside and outside the workplace. While some of this is unavoidable due to the nature of the job, training and illustration of potential pitfalls can serve to minimize potential risk. Drawn from real-world experiences, this course provides practical suggestions on limiting PSAP personnel and 9-1-1 center liability. Attendees will hear about the concepts underlying legal terms like "liability,” "damages,” and "immunity.” Lessons learned from court cases will be used to provide examples of procedural violations that formed the basis of lawsuits against PSAPs. Finally, the concept of privacy in the dispatch center will be evaluated from a constitutional perspective and in light of the many rules governing the confidentiality of medical information.
Tuesday, October 2 | 8:30am – 5:00pm
The program serves as an opportunity for anyone involved in public safety agency Operations to gain basic working knowledge of cybersecurity and provides education on the activities that may affect the 9-1-1 industry. This course’s focus is to assist 9-1-1 Operational personnel in the understanding of the most common cyber threats associated with PSAPs and to provide general direction that may help avoid certain pitfalls in managing the technology of a 9-1-1 Center.
This curriculum was built based upon actual cyber events from around the world and covers most situations that frequently occur from both inside and outside a computer network. The program will provide you with knowledge and a visual understanding that can assist you in better management of the security of your 9-1-1 technology systems and personnel.
Addressing for NG9-1-1
Wednesday, October 3 | 8:30am – 5:00pm
Addressing in the ever-changing world of NG9-1-1 hinges on multiple agencies within a jurisdiction, one of the principal departments in this process is GIS. Mapping of addresses, along with assignment of those addresses will make the transition to an NG9-1-1 system more efficient and will serve to improve public safety overall. This course gives a brief overview of GIS for non-GIS users such as planners who may be assigning addresses, it will provide an understanding of the basics of addressing by utilizing different address systems and how address information is essential for 9-1-1. Students will demonstrate data maintenance and quality control methodologies utilizing hands-on examples where possible.