Center Training Officer Program (CTO) - Bloomington, IN
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Center Training Officer Program (CTO) - Bloomington, IN

12/3/2018 to 12/5/2018
When: 12/03-05/2018
8:30AM - 5:00PM
Where: Ivy Tech - Lamkin Hall
200 Daniels Way
Bloomington, Indiana  47404
United States
Contact: Ty Wooten, ENP
(202) 618-4408

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12/03/2018 - Ivy Tech - Lamkin Hall

In the PSAP, people are your most important resource. The NENA Center Training Officer (CTO) Program provides you with the proper framework to train your new employees, which leads to better performance and higher retention rates. The course covers proper documentation of performance, evaluation of performance, setting milestones, and developing a plan for trainee success. CTO software with the exclusive NENA Daily Observation Report template is provided by Agency360 Public Safety Software (

This is a 3-day course.


In order to fully participate in daily assignments and activities, all students should bring a laptop with a USB port, Microsoft Word and PDF reader software.


Indiana residents, please contact Teresa Russell ( for registration information.