Quality Assurance: Achieving QA/QI in the PSAP - Conyers, GA
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Quality Assurance: Achieving QA/QI in the PSAP - Conyers, GA

 Export to Your Calendar 2/18/2019
When: 02/18/2019
8:30AM - 5:00PM
Where: Map this event »
Rockdale County Technology Services
1329 Portman Drive
Suite A
Conyers, Georgia  30012
United States
Contact: Ty Wooten, ENP
(202) 618-4408


Online registration is available until: 2/13/2019
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To date, quality assurance has largely been considered part of the call taking process. So what about dispatch or any processes beyond call taking? This class closes the loop on PSAP best practices by applying QA strategies and principles to the dispatch parts of a call. 

NENA’s hands-on approach gets attendees completely engaged in the methods and practices intended to create agency policies and a dispatch QA template. Utilizing sample recordings and CAD printouts, participants will examine the QA review process, measurement and evaluation tools to enable your telecommunicators to function at the highest level possible.