Quality Assurance: Achieving QA/QI in the PSAP - Washington, DC
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Quality Assurance: Achieving QA/QI in the PSAP - Washington, DC

 Export to Your Calendar 4/11/2019
When: 04/11/2019
8:30AM - 5:00PM
Where: Map this event »
Office of Unified Communications
2720 Martin Luther King Jr. Ave. SE
Washington, District of Columbia  20032
United States
Contact: Mark Hunter
(202) 730-7565

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The duties and responsibilities of those who serve our communities by accepting and processing emergency calls from the public have grown exponentially over recent years. The industry, as a whole, is challenged by the type and nature of the calls received. Factors that affect the quality of service received are the heavy workload, constant changes within the PSAP, changes in technology, as well as customer expectations. 

This class discusses the joint NENA/APCO Standard 1.107.1.201 and focuses on the establishment of a quality improvement program for public safety communications personnel. NENA’s Quality Assurance: Achieving QA/QI in the PSAP is an 8-hour course designed to emphasize the importance of a quality improvement program with a focus on quality assurance reviews as a main tenant of the process.