Preventing Telecommunicator Tunnel Vision - Washington, DC
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Preventing Telecommunicator Tunnel Vision - Washington, DC

4/24/2019
When: 04/24/2019
8:30AM - 5:00PM
Where: Office of Unified Communications
2720 Martin Luther King Jr. Ave. SE
Washington, District of Columbia  20032
United States
Contact: Mark Hunter
(202) 730-7565

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In this workshop, participants identify and discuss common problem areas that our telecommunicators experience in the performance of their duties. You'll learn tips and tools that help you identify and correct problems to ensure your team members succeed. 

Whether it's in-the-moment issues like freezing up when CAD doesn’t work or when addresses do not validate, or systemic issues such as failure to follow protocols or errors resulting from inflexible QA questions, you'll get the training resources you need to get (and keep) your call takers performing at their very best.