Improving Service to Callers with Disabilities - Washington, DC
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Improving Service to Callers with Disabilities - Washington, DC

When: 04/25/2019
8:30AM - 5:00PM
Where: Office of Unified Communications
2720 Martin Luther King Jr. Ave. SE
Washington, District of Columbia  20032
United States
Contact: Mark Hunter
(202) 730-7565

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Disability awareness training has tailored a presentation for 911 telecommunicators. It brings together education on disabilities while enhancing sensitivity. The presentation includes definitions of disabilities with an emphasis on speech, etiquette and interaction skills, the perspective of individuals with disabilities, and current trends and topics, all relevant to 911 operations. 

Disability awareness incorporates sensitivity training so the audience can empathize with the injustices individuals with disabilities face. Videos, extensive materials and resources, federal guidelines, and current best practices will highlight the content and allow attendees to best understand how to address services necessary to serve all citizens in their community.