9-1-1 Center Supervisor Program - Washington, DC
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9-1-1 Center Supervisor Program - Washington, DC

6/25/2019 to 6/27/2019
When: 06/25-27/2019
8:30AM - 5:00PM
Where: Office of Unified Communications
2720 Martin Luther King Jr. Ave. SE
Washington, District of Columbia  20032
United States
Contact: Mark Hunter
(202) 730-7565

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This course will give new supervisors the skills they need to succeed in their positions. It will give experienced supervisors updated, refreshed skills that will further their careers. 

Using a combination of lecture and practical exercises, students will learn the supervisor’s role in HR, tools to get organized, how to effectively make the transition from line-level to supervisor, how to build and lead a team, supervisor-specific communications, conflict resolution, performance evaluations, stress management techniques, and many other skills, and tips for their toolbox. 

This is a 3-day course.

In order to fully participate in daily assignments and activities, all students should bring a laptop with a USB port, Microsoft Word and PDF reader software.

There are no re-certification requirements for this course.