THREE DAYS THREE CLASSES
September 16 - 18, 2019 l Rochester Public Safety Training Facility l Rochester, NY
Attend one, two, or all three days of training! These courses are perfect for anyone looking to gain knowledge, develop career enhancing skills, and earn points towards ENP certification and re-certification.
Center Training Officer (CTO) Program (3 days)
Monday, September 16 - Wednesday, September 18, 2019 | 8:30am – 5:00pm each day
The NENA Center Training Officer (CTO) Program provides you with the proper framework to train your new employees, which leads to better performance and higher retention rates. The course covers proper evaluation and documentation of performance, setting milestones, and developing a plan for trainee success. CTO software with the exclusive NENA Daily Observation Report template provided by Agency360 Public Safety Software.
In order to fully participate in daily assignments and activities, all students should bring a laptop with a USB port, Microsoft Office and PDF reader software.
There are no re-certification requirements for this course.
Advanced Fire & EMS Dispatching
Monday, September 16 | 8:30am – 5:00pm
NENA Advanced Fire/EMS Dispatch is an eight hour, in-person course, designed to improve the skills, knowledge, and abilities of Fire and EMS Dispatchers. In many cases, Fire/EMS Dispatchers are provided little training beyond that required to utilize protocol cards—this creates an environment in which Dispatchers are not able to effectively anticipate operational conditions, use critical decision-making skills in regards to these incidents, or provide important and timely information.
This challenge is exacerbated by the fact that serious fire and EMS incidents are rare, especially for Dispatchers and Telecommunicators who operate in a joint-environment. Much of their experience will be law enforcement based—a discipline that, although related to fire/ems dispatch—is significantly different enough to warrant training and education on the concepts that make it unique.
Through this course, Dispatchers will not only be able to learn vital information about fire and ems dispatching concepts, they will also learn valuable tools and tricks to make essential decisions more quickly and to improve their awareness and judgement when operating as fire and ems dispatchers.
Enhanced Caller Management
Tuesday, September 17 | 8:30am – 5:00pm
NENA’s Enhanced Caller Management course helps you become a better call taker, enhances your professional skills, and improves outcomes for your agency and the community you serve. From active listening to decision making, local knowledge to performing efficiently in a crisis, the journey to becoming a star performer under the headset starts here.
This exciting course builds upon basic standards, protocols, and policies to help you advance to the next level of 9-1-1 call taking proficiency on your journey towards professional mastery. Topics include: handling infrequent but highly critical events, improving listening skills, and developing a plan to keep your skills growing to meet new challenges.
Advanced Police Dispatching
Wednesday, September 18 | 8:30am – 5:00pm
Excellent police dispatchers must continually improve their skills and keep current with evolving trends. This course helps experienced law enforcement dispatchers take their abilities, knowledge, and performance to the next level. Attend to learn about the dispatcher's role in specific crucial situations such as handling increased radio traffic, ICS events, SWAT/Negotiator calls, civil disturbances, and active assailant events.
Through this course, you not only learn vital information about the evolution of your profession, but also learn to anticipate field unit requests, and prepare to successfully handle large- and small-scale events while maintaining public welfare and field responder safety.